AAC - Customer Services Op Agent HNL
Listed on 2026-01-27
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Customer Service/HelpDesk
Customer Service Rep, Bilingual, Call Center / Support, HelpDesk/Support
Description
Customer Service Operations Agent (CSOA) Full-time and Part-time is the liaison between the company and customers, domestic and international. Coordinates with U.S. Customs, and other governmental agencies. Accountable for charge transactions. Requires good communication skills, both written and verbal, in English and recommended 25 wpm typing skills.
This position will interact with customers on a daily basis at the cargo counter and warehouse kiosk. Agents looking to work in this area should be able to work with a diverse group of customers and personalities, be calm under pressure and stress, and have good attention to detail. Agents should also be comfortable working around computers and technology.
Minimum Requirements to BidCSOA who fail to maintain the requirements of the position or who have difficulties following the established processes leading to corrective counseling will be provided the option to step down to a Cargo Agent position if available.
Additional Coverage RequirementsAll agents are required to be trained in DG Awareness per FAA regulations, which consists of four (4) hours of training. An eight (8) hour training course is provided to all agents which consist of recognition, acceptance, handling, documentation, and storage. This class is in addition to the DG Awareness class. A score of 95% must be received in order to pass this eight (8) hour training and to be considered qualified for receiving the DG Handling Premium, in addition to passing annual recurrent training.
Employees who do not maintain a passing score for the annual recurrent training will not be allowed to process DG freight or receive the DG Handling Premium when bid into a position requiring the DG Handling Premium.
CompensationThe pay rate for this position is $21.22 per hour.
Equal Opportunity EmployerEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities
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