Travel Counselor, Customer Service Rep

Overview

Travel Counselor - 180002AC

Carlson Wagonlit Travel Sato Travel (CWTSatoTravel) is seeking an experienced and talented Travel Counselor for our Fort Shafter, Hawaii onsite location. As a Travel Counselor, your mission will be to “Deliver the Perfect Trip” in order to sustain optimum results for our clients and for CWTSatoTravel.

CWTSatoTravel is the U.S. military and government division of Carlson Wagonlit Travel (CWT). We are a global leader specializing in seamless travel management services to U.S. federal clients. We employ more than 900 associates across 187 locations in 14 countries and U.S. territories. We are a growing family with a long history and a focus on delivering the best services in the industry.

You will delight the traveler/travel arranger and all CWTSatoTravel clients.

• Arrange domestic and international travel for clients, including air, hotel, rail, and ground transportation
• Be a trusted advisor by offering informed and insightful recommendations which will provide the very best traveler experience
• Interact with travelers and travel arrangers by leading and listening conversations to provide first-level support for customer service and resolve simple customer problems

• Build loyalty by enhancing our clients’ overall travel experience while meeting every travel management service requirement and expectation
• Maintain a favorable working relationship with all other company employees and foster a cooperative and harmonious working climate
• Embrace new technology and ways of working to promote flexibility to adjust quickly to the shifting needs of the business
• Build CWTSatoTravel’s value
• Possess a strong understanding of travel trends and industry best practices

We are looking for an energetic self-starter with the desire to learn and grow who exemplifies the following traits:

• Minimum 12 months call center experience or equivalent travel counselor experience
• Industry knowledge and reservation skills in order to create domestic and single destination international reservations
• Proficiency in a minimum of one CRS
• Knowledge of ticketing procedures
• Ability to meet and maintain required performance standards
• Sabre experience preferred
• Government travel reservation experience a plus
• Excellent customer service skill required

Americorps/Peace Corps and other national service alumni are encouraged to apply.

• Primary
  
  Location:
  
  Fort Shafter, Hawaii
• Employment type: Standard
• Job Family: Travel Counselor
• Scope: Regional
• Travel: No
• Shift: Day Job
• Organization:  & Government
• Experience Level: 1 to 3 years

As an Equal Opportunity Employer/Affirmative Action employer, the organization will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class. Use of this website signifies your agreement to the Terms of Use. CWT also offers opportunities to all job seekers including job seekers with disabilities.

If you need a reasonable accommodation to assist with your job search or application for employment, please contact us.