Digital Consultant

Aloha! One of Hawaii's largest and oldest banks is seeking bright, eager individuals to join their Digital Consultant Team. The main duties of this role would be to provide quality telephone/chat customer service and support for the bank's consumer online/mobile banking services, product information, online enrollment support, service utilization assistance, and billing research.

• Assist with core conversion related inquiries (before and after conversion info)
• Basic account troubleshooting (i.e. password resets, etc)
• Assist customers with specific product line questions
• Access Authentication and Security Issues
• Will be trained on basic product knowledge, type of calls to anticipate, processes/procedures for handling requests and new core system navigation
• Registration process online

• Greet customers over the phone, offer professional assistance and provide quality service in handling customer requests.
• Assist customers with general product/service questions on most product/service functionality.
• Be able to quickly and efficiently look‑up applicable account information and provide customers with accurate information in a professional and courteous manner in accordance with customer service standards.
• Assist customers with applicable requests such as assistance with enrollments, logins, transaction history, internal transfers, eStatements, profile updates, secure messaging, mobile application downloads, etc.
• Resolve and/or handle customer problems such enrollment errors, login errors, transaction failures, unexpected text and email alerts, etc.
• Escalate customer complaints such as fee disputes, product feature misunderstandings, company policy disputes, etc., in accordance with department procedures.
• Assist with off‑phone duties such as manual enrollments, auditing of enrollments, bill pay exception report clean‑up, following up on Action Neededs, etc.

• Customer service and proficient computer skills, tech savvy
• Strong oral and written communication skills.
• Comfortable working with computers and quickly researching information online.
• Familiarity with general office equipment (telephone, fax & fax servers, copier, printers, etc.)
• Keyboarding - minimum 25 wpm

Job Type &

Location:

This is a Contract position based out of Honolulu, HI.

The pay range for this position is $20.00 - $25.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:
This is a fully onsite position in Honolulu, HI.

Final date to receive applications:
This position is anticipated to close on Jan 22, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.