Automation and Efficiency Business Partner

Overview

As the nation’s leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place – it’s the center of health, care coordination, and Meaningful Moments that transform lives.

We’re seeking a Continuous Improvement Partner who is passionate about making a difference and driving impact.

This role offers an opportunity to contribute to meaningful work and help shape the future of care in communities across the country. This is a remote role, and we offer weekly pay between $90,000-$110,000 annually.

Our Benefits:

• Comprehensive medical, dental, and vision coverage

• 401(k) retirement plan

• Paid time off and holidays

• Employee assistance programs and wellness initiatives

• Flexible options to support a balanced life

Responsibilities

What You'll Do:

• Continuous Improvement:

• Identify and evaluate opportunities for process improvement across various departments, including new and existing Client Intake, Client Access/RCM, Contact Center, Market Leaders and Caregiver Management.

• Explore, document and trend best practices across enterprise, gather feedback from key business partners and deploy best practices through partnerships with all operations.

• Explore people, process, technology and business structure to evaluate all continuous improvement opportunities, company wide.

• Project Management:

• Lead and manage continuous improvement projects, ensuring they are completed on time, within budget, and meet or exceed objectives. This includes defining project scope, developing project plans, managing resources, and tracking and reporting progress, and project control plan hand-offs back to operational teams.

• Data Analysis:

• Collect, analyze, and interpret data to identify trends, root causes of inefficiencies, and opportunities for improvement. Develop and maintain key performance indicators (KPIs) to measure the effectiveness of improvement initiatives.

• Methods and Tools:

• Apply Lean, Six Sigma and other improvement methodologies to streamline processes, eliminate waste, reduce variation, and improve quality.

• Stakeholder
  
  Collaboration:

• Work closely with internal stakeholders, including Market Leaders, Caregiver Management, Contact Center, Centralized Operations and Client Access to understand their needs, gather input, and ensure alignment with business goals.

• Vendor/ Automation Opportunity Identification:
  Evaluate, recommend, and implement third-party vendor support for offshore and nearshore staffing, machine learning, robotics, and other AI solutions to drive efficiencies and reduce operating expenses.

• Technology Implementation:

• Partner with Technology teams and product owners to identify solutions that improve overall service experience and efficiency.

• Recommend and support the implementation of new technologies, including machine learning, robotics, and AI, to automate processes, improve accuracy, and enhance service delivery.

• Assist operational partners in optimizing channel performance to deliver a unified customer journey.

• Partner with all operational areas through Help At Home’s value stream in supporting enterprise solution sets that streamline and enhance the Caregiver and Client Experience – people, process, technology and structure.

• Change Management:

• Develop and implement change management strategies to ensure successful adoption of new processes and technologies. This includes communicating changes, providing training, and addressing resistance and concerns with change.

• Culture of Continuous Improvement:

• Foster a culture of continuous improvement throughout the organization by providing training, coaching, and mentoring to employees at all levels.

• Partner with Quality Assurance, Compliance and Operations to ensure all required business practices are followed

• Drive improvement results that are measurable, stable, repeatable, reliable and scalable at individual business level and company wide

• Best Practices Research:

• Research and identify industry best practices, benchmarks, and emerging trends to drive innovation and improvement.

• Financial Analysis:

• Conduct cost-benefit analyses to evaluate the potential impact of…