Business Process Analyst

Employer Industry: Insurance Services

• Salary range up to $139,100
• Generous time off, including personal and volunteering opportunities
• Tuition reimbursement and professional development opportunities
• Remote work flexibility, with some travel required
• Stock purchase opportunities and charitable contribution match programs
• Inclusive and supportive workplace culture that values diversity

• Collaborate with the Business Process team to develop and implement new processes and systems for client service
• Participate in regional work groups to define requirements and redesign best-in‑class business processes and workflows
• Document and maintain procedures and business process artifacts for training and reference
• Identify problems and suggest solutions by collaborating with national and regional resources and stakeholders
• Demonstrate MMA’s core values of integrity, collaboration, passion, innovation, and accountability

• Minimum of 4 years of experience in the insurance industry
• Proven critical thinking, analytical, and problem‑solving skills
• Strong organizational skills with the ability to prioritize workload and manage multiple projects simultaneously
• Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship
• Experience working with agency management systems such as Applied Epic, CSR
  24, and Indio

• Experience with reporting and custom or third‑party solutions that interact with an agency management system
• Experience in building and/or delivering training programs
• Experience creating and maintaining procedure documentation