Account Management Associate III - Account Management

Account Management Associate III - Account Management

1 day ago Be among the first 25 applicants

Note:

Work location is remote (e.g. home address), per Kaiser Permanente-s Authorized States Policy - Employees may be required to travel to a Kaiser Permanente or customer site. Residency required in the primary location: 711 Kapiolani Blvd., Honolulu, Hawaii 96813

Job Summary

Contributes to the implementation of account strategy by performing tasks including collaborating with peers across teams to support data collection and assisting with team communications with customers, consultants, brokers, and/or channel partners. Thinks creatively to resolve customer questions and concerns. Leverages working knowledge of account activities, including plan execution, systems and administration, negotiations, presentations, rate, and product/benefits when communicating with customers.

Participates in communities of practice to share best practices and support the development of peers. Supports KP sales and retention goals by reviewing progress on key performance indicators (KPIs) and maintaining the customer relationship management (CRM) platform.

• Pursues effective peer relationships within and across teams to obtain and share resources and information.
• Follows instructions to complete routine and non-routine work assignments with limited supervision.
• Supports a positive customer experience and market turnaround expectations by building and maintaining administrative relationships with customers, consultants, brokers, and/or channels.
• Supports internal and external communication by communicating with cross-team peers to provide and obtain basic information to support the development of account strategy.

• High School Diploma or GED, or equivalent AND minimum three (3) years of experience working in a corporate or business office environment OR minimum four (4) years of experience working in a corporate or business office environment.
• Accident and Health or Sickness Insurance License (Hawaii) within 3 months of hire.

• Knowledge, Skills, and Abilities (KSAs):
  Customer Experience;
  Member Service;
  Negotiation;
  Benefits/Services;
  Sales Operations;
  Sales Opportunity Orchestration;
  Goal Setting.

• Bachelor's degree in Marketing, Finance, Business Administration, or a directly related field.
• Health Insurance License in state(s) where applicable.

Mid-Senior level

Full-time

Sales and Business Development

Hospitals and Health Care

Referrals increase your chances of interviewing at Kaiser Permanente by 2x

Apply BELOW