Retirement Services Consultant

What You’ll Do

As the Retirement Services Consultant, you’ll serve as the primary point of contact and subject matter expert for the Pro Service Multiple Employer Retirement Plan (MEP). You’ll ensure clients receive compliant, high‑quality retirement plan services through proactive oversight, expert consultation, and hands‑on support.

• Manage vendor relationships and coordinate all aspects of plan administration, onboarding, and compliance tracking
• Serve as a trusted advisor to clients and internal teams by delivering expert guidance on 401(k) plan operations, eligibility, and regulatory compliance
• Lead the execution of key compliance milestones including nondiscrimination testing, year‑end audits, and Form 5500 filings
• Deliver engaging training sessions and enrollment meetings to educate clients and internal stakeholders on retirement plan fundamentals
• Maintain and update internal HRIS systems with 100% accuracy to reflect retirement plan and client changes
• Resolve retirement‑related inquiries with urgency and precision, meeting or exceeding established service‑level commitments
• Identify opportunities to enhance plan operations, anticipate client needs, and contribute to participant growth in the MEP

You bring deep expertise in 401(k) plan administration, a commitment to operational excellence, and a service‑first mindset.

• Demonstrated expertise in 401(k) retirement plan administration; MEP experience a strong advantage
• Solid understanding of ERISA regulations and plan document compliance
• Demonstrated success in client‑facing roles, with excellent verbal and written communication skills
• Strong analytical and project management capabilities, with a drive to solve problems and improve systems
• Experience with HRIS platforms such as Ulti Pro, Prism, or Salesforce; proficiency in Microsoft Excel
• Ability to prioritize effectively, manage multiple deadlines, and adapt to evolving client and business needs

At Pro Service Hawaii, we empower businesses and employees across the islands by delivering HR solutions that work. We support thousands of organizations with payroll, benefits, risk management, and more. With over 18 consecutive years as a Best Place to Work, we foster a purpose‑driven, inclusive, and high‑performing culture.

• A Culture That Means Something:
  Our core values guide how we work, make decisions, and support one another.
• Trust and Autonomy:
  You’ll manage responsibilities with clarity and independence, backed by a team that shares your commitment to doing things right.
• Real Opportunities to Grow:
  Receive feedback, coaching, mentorship, and clear paths to advancement.
• Flexibility with Accountability:
  Hybrid work options for Hawaii‑based employees; fully remote for mainland hires on Hawaii Standard Time.
• Competitive Compensation and Benefits: $84,000 to $116,000 per year, full benefits, and resources to support your well‑being.