VP of Account Management

VP Of Account Management

Axuall is a leading workforce intelligence company transforming healthcare operations through real-time clinician data from 19,000+ sources. Built in collaboration with major healthcare systems, Axuall addresses critical workforce challenges, including 78% physician burnout, 46% planning career changes, and personnel shortages ranking as the #1 concern for CEOs. Our platform reduces clinician onboarding time by 77% while enabling data-driven workforce decisions that improve patient care and operational efficiency.

Built in collaboration with leading healthcare systems, Axuall is a workforce intelligence company that leverages a national, real-time practitioner data network. It enables healthcare systems, staffing firms, telehealth, and health plans to dramatically reduce onboarding and enrollment time while also providing unique, powerful data insights for network planning, analytics, and reporting. Its network streamlines the secure sharing of digitally verified credentials between clinicians, authorized verifiers, and organizations that require this information quickly and continuously to meet patient demand, ensure clinical coverage, and maximize revenue capture.

In 2023, Axuall closed its Series B funding round, bringing its total capital raised to over $41 million. Axuall's investors and the organizations they represent comprise over two dozen of the nation's leading healthcare organizations that recognize the imperative to improve clinical workforce efficiency amidst significant economic and staffing challenges.

We are seeking a strategic business leader to build and lead our Account Management function as VP of Account Management. This role owns the complete post-implementation customer lifecycle, driving retention, expansion, and executive-level relationships across our enterprise healthcare portfolio. This is primarily a leadership role requiring someone who can operate credibly at the C-suite level while building a high-performing team. You'll personally own strategic accounts while scaling Account Management, establishing the operating model, playbooks, and metrics that enable predictable growth.

What success looks like :
Enterprise customers renew at high rates, expand their investment through documented ROI, adopt Axuall's suite of products through cross-selling, and serve as vocal advocates, all driven by a team you've built, equipped, and coached to excellence.

• Own C-suite relationships at strategic accounts, positioning Axuall as a strategic partner in workforce transformation
• Conduct quarterly executive business reviews demonstrating ROI, business outcomes, and strategic value alignment
• Secure executive sponsorship at enterprise accounts and lead commercial negotiations for renewals and expansions
• Serve as the primary escalation point for strategic customer issues requiring executive-level intervention

• Own expansion revenue targets through upsell and cross-sell motions within the existing customer base
• Build and manage an expansion pipeline with appropriate coverage and forecasting discipline
• Lead renewal strategy for portfolio, ensuring high gross and net revenue retention
• Personally close strategic expansion opportunities while coaching the team on their deals

• Develop ROI measurement framework in partnership with Finance to quantify customer business impact
• Produce executive-ready case studies and success stories showcasing quantified business outcomes
• Lead value realization conversations with customer executives, translating product capabilities into business results
• Build and manage a customer advocacy program, including references, speaking opportunities, and advisory boards

• Build the Account Management function from current state to a scaled coverage model with clear structure and growth plan
• Establish an account segmentation strategy with appropriate coverage ratios and service models
• Develop playbooks, processes, and operating rhythms that enable the team to execute consistently at…