Account Management Representative

Customer Success Partner – Oʻahu

At Better Business Bureau®, we help businesses grow with confidence—offering tools, partnerships, and guidance that make trust a lasting advantage. In Hawaii, that work is deeply personal. Businesses thrive through connection, community, and cultural alignment.

We’re looking for a Customer Success Partner based on Oʻahu who understands the local business landscape, is eager to represent BBB in the community, and thrives on building meaningful, long‑term relationships. This is a role for a trusted guide—not just a support rep.

• Live on Oʻahu and are familiar with Hawaii’s local business culture
• Natural relationship builder, proactive communicator, and strategic thinker
• Experience in customer success, client services, or account management
• Confident attending business events, leading conversations, and presenting in person
• Enjoy helping businesses grow by identifying opportunities and providing solutions that matter
• Experienced onboarding new Accredited Businesses, guiding them through tools and helping them realize value quickly
• Resourceful and confident with technology, using digital tools to support portfolio and streamline processes
• Detail‑oriented, organized, and comfortable documenting interactions and insights
• Collaborative, sharing best practices and supporting high‑volume periods
• Bilingual candidates encouraged; language skills help serve diverse community

• High school diploma or college degree
• 1–3 years of experience in Customer Success, Account Management, or equivalent client‑facing role
• CRM experience required; comfort with Microsoft and/or Hub Spot tools preferred

• Mission‑driven, supportive team culture
• Medical, Dental, and Vision Insurance Plans (Dental and Vision base plans with premiums 100% paid by BBB)
• 100% employer‑paid life and long‑term disability insurance
• Paid Time Off (PTO) as of hire date
• Paid holidays, plus birthday off with pay
• Safe Harbor (immediate vesting) 401(k) plan with up to 6% company match
• Local work model with flexibility to work remotely and attend in‑person events across Oʻahu and occasionally neighboring islands

At BBB, we embrace diversity and strive to create an inclusive environment that allows all team members to thrive. We foster a culture in which our differences are celebrated; our differences are what makes us a Better Business! We are proud to be an Equal Employment Opportunity. We will not discriminate based on race, color, gender, gender identity, religion, sexual orientation, national origin, age, marital status, disability status, citizenship status, veteran status, or any other characteristic prohibited by Local, State, or Federal law.

Discrimination, retaliation, or harassment based upon any of these factors is inconsistent with our core values and will not be tolerated.

• Entry level

• Full‑time

• Customer Service
• Consumer Services

$24.00/hr – $31.00/hr

Ready to join the team and show off your skills? Please apply now to join BBB's team, and let's create workplace magic together!