Product Manager - Salt Lake , Utah

Product Manager – Salt Lake City, Utah

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EDMO is an AI-driven online admissions platform designed to help colleges and universities achieve their enrollment goals. Our platform streamlines operations, personalizes student communication, and increases lead conversions. By integrating with your CRM, EDMO's AI plugin provides the precision needed for more effective student recruitment, saving you time and resources. Our Mission:
Transforming Institutions to Empower Student Success. Website:

Work Location:

Lehi, Utah (Remote option available; onsite presence preferred). We are looking for candidates based in Salt Lake City or nearby areas.

Experience:

5 – 8 years.

• Project Delivery:
  Manage the entire lifecycle of SaaS project delivery to ensure projects are completed on time, within budget, profitable, and meet quality standards.
• Account Growth & Retention:
  Collaborate with Account Managers to identify and drive growth opportunities, upsell additional services, and ensure high customer retention.
• Client Relations:
  Act as a primary contact for clients, providing proactive support, managing expectations, and ensuring satisfaction with our services.
• Team Leadership:
  Build and lead a high‑performing, cross‑functional delivery team, fostering accountability, skill development, and excellence.
• Process Optimization:
  Establish and standardize delivery methodologies and processes, improving scalability and operational efficiency.
• Risk & Issue Management:
  Identify potential project risks and work to mitigate them proactively, managing any escalations effectively.
• Performance Reporting:
  Track and report on key performance indicators (KPIs), including client satisfaction, project timelines, and account growth metrics.
• Budget & Resource Management:
  Oversee budget allocation, resource planning, and cost management, ensuring optimal delivery within financial parameters.

• Education:
  
  Bachelor’s degree in Computer Science, Business, or related field. MBA or advanced degree is a plus.
• Experience:
  
  5+ years in SaaS delivery, project management, or related field with a demonstrated record of account growth and client success.
• Skills:
  
  Proficiency in Agile, Scrum, or other project management frameworks.
• Strong account management and communication skills with a client‑focused approach.
• Experience in KPI tracking, budget management, and process improvement.
• Familiarity with SaaS tools, CRMs, and customer lifecycle management.

• Product Strategy & Road‑mapping
• Product Lifecycle Management
• Agile / Scrum / Kanban Methodologies
• Stakeholder Management

• Work directly with the CEO on high‑impact projects
• Mix of office, remote, and in‑person event days
• Fast‑paced, no‑BS environment with tons of growth potential
• Perks like free gear, cool events, and flexible work hours
• Flexible work schedule
• Fitness center
• Flexible dress code
• 401(k) matching

• 8 hour shift
• Monday to Friday

Mid‑Senior level

Full‑time

Education

Higher Education