Escrow Transaction Manager

The Escrow Manager‘s primary purpose is to support the smooth operations of the business, particularly managing the escrow documentation and client transaction process.

The Escrow Manager is an exceptional service provider with excellent time management and organization skills. The main objective associated with this position is to provide support for the escrow process to proficiently manage client transactions.

• Proficiently manages up to 25 transactions within a 40-hour work week.
• Coordinates Transaction Elements from Start to Finish
• Prepares opening of escrow, efficiently set up transaction.
• Identifies and tracks all time frame deadlines.
• Arranges appointments with various vendors, Agents and Clients.
• Ensures that files are complete and all documents and signatures are obtained.
• Prepares closing of escrow.

• Prepares related transaction documents and coordinate receipt/approval of documents.
• Punctually updates all files and timelines.

• Clear communications with Clients and Agents; ask for Management assistance if required.
• High level of care and respect for Clients and Agents.
• Maintains a positive and professional attitude at all times.
• Goes above and beyond when responding to Client and Agent requests.
• Notifies Agent immediately if an issue arises with the Client.

• Alerts Agent when delays or problems are identified.
• Investigates, follows-up, and resolves issues that arise during the transactions. Escalate to Management on more difficult matters.
• Promotes a positive working environment by supporting and collaborating with other Escrow Management team members.

• Absent extraordinary prior on-the-job experience, the position requires a High School diploma or general education degree (GED) and preferably a four year degree or equivalent combination of education and experience.
• Degree in Business or marketing/communications field preferred.
• Minimum 2 years of administrative or marketing experience
• Experience in real estate preferred.

• Time Management – ability to prioritize activities in a fast paced setting.
• Working experience with Microsoft Windows & Office environment
• Problem solving, analytical and evaluative skills
• Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

• Requires ability to focus on many tasks and projects at once.
• Self-starter, self-motivated, adaptable, able to work with minimal direction in a high pressure environment.
• Exceptional organizational and collaborative skills to work in a team environment.
• Exceptional ability to communicate effectively in person and in writing.
• Exceptional analytical and problem solving skills.
• Exceptional planning and organizational skills to balance and prioritize work.

Branch:
Kahala Mall

Works

Hours:

40 hour per week, to be scheduled over the work week (Monday-Friday) and weekends. The Mondy-Friday work hours will generally be between 8:00am-5:00pm. Weekend coverage will be as needed.

Celebrating over 21 years of excellence, REMAX Hawai’i has grown from a small Kaimuki office to six locations across Oʻahu and Maui, including Kahala, Kailua, Kakaako, Haleiwa, Kapolei, and Wailuku. With over 200 agents and staff, we’ve been voted Honolulu's Best Real Estate Firm for 15 years.

REMAX Hawai’i is an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive environment for all team members.