Self-Direct Coordinator

Description

• Ensure that Self Direct Providers (SDP) and members are enrolled in Acumen and are trained to use the Electronic Visit Verification System (EVV). Audit enrollment for completion.
• Train new Health Coordinators (HC) in Acumen's EVV system as it relates to SD.
• Track and monitor monthly submission of time entries. Monitor EVV time punches.
• Contact SDPs regarding incomplete time entries and make corrections appropriately.
• Maintain payroll tracker.
• Notify HC's when authorizations are due.
• Complete payroll prep and approve pending entries in Acumen's EVV system.
• Process self-direct payroll payments by coordinating with Finance and Accounting.
• Report any voids or credits to Finance and Accounting.
• Monitor monthly manual entries and do remedial education to SD providers.
• Respond to Finance and Accounting with any inquiries.
• Respond to member and Health Coordinator inquiries regarding Self-Direct EVV time punches and authorized hours and paychecks.
• Receive inbound calls from and make outbound calls to QUEST Integration members.
• Performs all other miscellaneous responsibilities and duties as assigned or directed.

• Associate's degree and one year of related work experience; or the equivalent combination of education and related work experience.
• Effective verbal and written communication skills.
• Basic knowledge of Microsoft Office applications. Including but not limited to Word, Outlook, and Power Point.
• Intermediate working knowledge in Microsoft Excel.