Customer Service Coordinator

Position

Position: Part‑time, Customer Service Coordinator
Location: Honolulu
Industry: Insurance
Schedule: Monday through Friday from 10:00 AM – 2:00 PM
Pay: $20.00 per hour

Candidates must be in‑state to apply and be considered.

• Pay Cards, Direct Deposit &
  Weekly Pay
• Medical/Dental/Vision/Prescription (
  
  Note:
  
  Requires 20+ hours per week to qualify)
• Free Online Skill Classes, EAP, Discounts & many more

The Contact Center Assistant plays a vital role in supporting daily operations within the contact center of an insurance company. This position is responsible for handling customer document requests, maintaining tracking logs, auditing payment calls for compliance, and assisting with reception duties. The ideal candidate is detail‑oriented, organized, and capable of managing multiple tasks efficiently while ensuring excellent service and adherence to company policies.

• Fulfill new business customer document requests and prepare them for mailing
• Research data and maintain tracking logs
• Audit and log all payment calls for compliance
• Provide reception and break coverage
  • Answer multiple telephone lines and route calls as needed
  • Input and electronically transmit data for customer surveys
  • Maintain logs for sales and quotes
  • Distribute leads from multiple sources and track them
  • Scan returned mail

• High school diploma or equivalent required; associate’s degree or higher preferred.
• 1-2 years of experience in a customer service, administrative, or contact center role, preferably within the insurance industry.
• Strong organizational and data entry skills with high attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM or contact center software is a plus.
• Ability to handle multiple tasks efficiently in a fast‑paced environment.
• Excellent verbal and written communication skills.
• Strong problem‑solving skills and ability to work independently.

Equal Opportunity Employer