Services Support Representative

Position: Employer Services Support Representative
Employer Services Support Representative

Department:
Employer Services

FLSA Status:
Full Time, Non-Exempt

Salary Level: 2

Salary: $17.19 - 20.63/hr


* Only candidates who currently live on O'ahu will be considered*

Position Summary:

The Employer Services Support Representative assists with administrative, enrollment, and billing functions within the Employer Services Department. This role ensures accuracy and organization in daily processes while remaining flexible to shifting priorities. The position supports the team in completing essential tasks on time.

Essential Duties & Responsibilities:

Administrative:

• Assist with processing returned mail accurately.
• Maintain organized and accurate electronic filing of group documents.
• Assist with preparation, collation, and distribution of renewal and new group packets in both electronic and physical formats.

Enrollment:

• Assist with processing member transactions limited to enrollments, demographic updates, and terminations and review electronic files to verify transaction details.
• Handle incoming documentation by scanning, filing, and routing mail, eFax, and other documents promptly.
• Maintain accurate member status reports by promptly recording updates related to newborns and deceased members.
• Generate daily reports and distribute to designated representatives for correction and follow-up.

Premium Billing and Collections:

• Assist with processing incoming payments and perform daily bank visits for payment collection and deposits, ensuring accuracy and timeliness.
• Maintain records of cash receipts, debit/credit memos, and supporting documentation by accurately scanning and filing.
• Assist the Collections Specialist during reporting periods by:
• Organizing collections-related emails and flagging items for review.
• Preparing standard follow-up templates or letters for overdue accounts for review before sending.
• Logging customer responses and payment commitments in Sales Force.
• Compiling documentation for accounts referred to collections or legal action.

Other Duties/Functions:

• Provide backup phone coverage by answering calls and promptly routing messages when primary staff are unavailable.
• Perform other related duties as required by the Employer Services Manager.

Required Education and Experience:

The individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or equivalent.
• Proficient in Microsoft Office applications and comfortable learning new systems.
• Strong attention to detail and accuracy in handling data and documents.
• Effective organization and time management skills to handle multiple priorities.
• Excellent verbal, written, and interpersonal communication skills.

Preferred and Advanced Qualifications:

• Associate degree.
• Experience with Sales Force

*** This position is in-office work only

Competitive compensation & excellent benefits offered

Visit our website at to apply and for details about vacant positions.

An Equal Opportunity Employer