Commercial Services Specialist II; Manheim

Job Responsibilities

• Input vital vehicle information into the AS 400 system by reviewing Condition Reports and Work Orders from recon shops. Update announcements, lights, and mark units certified, etc.
• Develop and manage relationships with internal and external business partners, and assist with auction operations from start to finish, right up to notifying customers of the latest news.
• Follow up on vehicle preparation for the sale by reconciling incoming bills against ordered work/repairs for each customer vehicle. Contact customer coordinators, service vendors and /or account representative when the information is missing.
• Respond to customer inquiries related to vehicles in a timely manner. Provide quality service and assist in resolving problems.
• Pull and update consignment inventory information of vehicles transmitted by customer. Investigate transmission errors. Verify vehicle eligibility for the sale and provide customer with inventory reconciliation report.
• Establish customer vehicle files in the computer system. Update vehicle files on a continuous basis with standardized abbreviations to ensure that vehicle location, condition, special announcements, and other activities relative to the vehicle are properly recorded.
• Seek floor price information from account representative and enter it into computer system.
• In coordination with account representative, account operations coordinator, and account specific procedures, prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.
• Maintain and update physical vehicle inventory files that document all activities relative to each customer vehicle, assuring accurate sale processing/closing records.
• Communicate with our accounting and commercial progression teams to balance sale and perform post-sale invoicing as needed.
• Prepare various reports identified in client agreements.
• Run Autocheck for inventory to identify items to announce during sales to eliminate arbitration.
• Collaborate with arbitration on pending units for updates and keep clients informed of status and resolution.
• Navigate multiple systems, applications, and databases, to include client systems as needed (UVIS, RIMS, etc.).
• Audit vehicle records and work with Posting and Procurement to ensure contractual rates are correct and all recon expenses are posted in the correct accounting buckets. Request any invoices needed.
• Post payments received from clients in workbench, along with any adjustments needed.
• Work with Ready on aging pickup records to ensure ETAs are updated and SLAs are met. Obtain information including transportation, Condition Reports, bills, etc.
• Follow up on aged titles to ensure vehicle qualification and reduce cycle time.
• Work with Front Office regarding title issues.
• Collaborate with client redemption customers to schedule appointments and/or facilitate units returning to repo lot for redemption.
• Partner with Auction Dispatcher on units vended out to dealerships and update clients.
• Manage/reconcile inventory by releasing upstream sold records, marshalled units and duplicate records.
• Partner with various departments to ensure all regulatory and compliance requirements are met.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behavior related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform other duties as assigned by management.

• High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; or 5 years' experience in a related field
• Data entry experience
• Effective communication skills
• Must possess good problem-solving and organizational skills.
• Good computer software skills necessary.
• Must possess basic Microsoft Excel, Word, and Outlook skills.
• Ability to sit or stand for prolonged periods of time.
• Ability to perform repetitive data entry tasks, manual dexterity.
• Vision abilities required include close, distance and depth perception.
• Commitment to providing excellent customer…