Service Delivery Coordinator

Service Delivery Coordinator

Aloha! One of Hawaii’s telecom companies is seeking a Service Delivery Coordinator. He/she will play a critical role in supporting daily operations by managing administrative tasks, coordinating service activities, and ensuring a smooth experience for customers and internal teams. This position enables engineers to focus on technical work by taking ownership of communication, dispatching, and ticket management. The role requires strong organizational skills, professionalism, and the ability to work with a diverse customer base across state, enterprise, and commercial sectors.

• Serve as the first point of contact for incoming calls and general inquiries.
• Provide professional, customer‑focused support to state, enterprise, and commercial clients.
• Collect essential information and route issues appropriately to engineering teams.

• Dispatch service requests to engineers based on priority, skill set, and availability.
• Monitor job progress, follow up on outstanding tasks, and ensure timely resolution.
• Maintain clear communication between customers, engineers, and leadership.

• Clean up, organize, and maintain the ticketing system to ensure accuracy and efficiency.
• Close resolved or outdated tickets and ensure proper categorization and documentation.
• Identify and escalae issues requiring engineering attention.

• Handle routine administrative tasks that support daily operations and reduce engineer workload.
• Maintain organized records, communication logs, and workflow documentation.
• Assist with scheduling, coordination, and general office support as needed.

Hybrid-likely 3 days on-site in downtown Honolulu (Tuesday, Wednesday, Thursday).

Drug Test Required, Background Check Required.

This is a Contract position based out of Honolulu, HI.

The pay range for this position is $25.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:
Hybrid position in Honolulu, HI.

Final date to receive applications:
This position is anticipated to close on Mar 5, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.