Retirement Support Specialist

As a Retirement Support Specialist, you’ll support 401(k) plan administration by processing transactions accurately, responding to client inquiries promptly, and maintaining compliance standards. This role requires precision, strong organization, and the ability to manage multiple priorities in a fast-paced, deadline-driven environment.

• Process 401(k) transactions including deferral changes, contributions, distributions, and loans with high accuracy
• Respond to client and employee inquiries and resolve cases within SLA
• Maintain complete, timely case documentation, and ensure data integrity
• Audit reports, review billing, and identify discrepancies to support compliance
• Assist with 401(k) nondiscrimination (NDT) testing and retirement-related projects
• Manage inbound calls while maintaining strong service levels

You’re detail-obsessed, tech-savvy, and thrive on structure, accuracy, and problem-solving. You bring experience in customer service or administrative operations and are confident juggling multiple priorities without compromising on quality. You communicate clearly, contribute positively to a team environment, and take initiative to get things done.

• Prior experience in a fast-paced, customer-facing or administrative support role
• Proven ability to maintain accuracy under pressure and manage shifting deadlines
• Proficiency with Excel, Word, Google Applications, and the ability to learn new systems quickly
• Strong organizational skills with the ability to track, follow up, and deliver on multiple tasks
• Clear communicator with a team-first mindset and strong follow-through

At Pro Service Hawaii, we empower businesses and employees across the islands by delivering HR solutions that work. As Hawaii’s largest local HR partner, we support thousands of organizations with payroll, benefits, risk management, and more. With over 18 consecutive years as a Best Place to Work, we’re committed to fostering a purpose-driven, inclusive, and high-performing culture where people take ownership and do what’s right—for clients and for each other.

We believe great work happens when people are trusted, supported, and challenged to grow. We’re building a workplace where high standards and a strong sense of purpose go hand-in-hand—and where your contributions directly impact Hawaii’s employers, their employees, and the broader communities we serve. Here’s what you can expect:

• A Culture That Means Something
  :
  Our Core Values aren’t just words on a wall. They guide how we work, make decisions, and support one another.
• Trust and Autonom
  y:
  You’ll be empowered to manage your responsibilities with clarity and independence, backed by a team that shares your commitment to doing things right.
• Real Opportunities to Gro
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  Whether you're looking to deepen your expertise or step into leadership, you'll have access to feedback and coaching, development programs, mentorship, and clear paths forward.
• Flexibility with Accountabilit
  y:
  For Hawaii-based employees, we offer hybrid work options. For those on the mainland, we offer fully remote roles, so long as you are ready to work on Hawaii Standard Time.
• Competitive Compensation and Benefit
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  We value your contributions and back that up with strong pay $20.00 to $25.00 per hour based on experience, full benefits, and resources to support your well-being.