Business Office Services Coordinator

Business Office Services Coordinator – Hawaii Pacific University

Location: Honolulu, Hawaii

Job Type: Staff – Regular Full Time Non-Exempt

Salary: $16.83 – $20.19 hourly

Job Number: 02643

Department: CBO, Business Office

Remote Employment: Available

Job Summary: This position is a member of the HPU Business Office team reporting to the Controller and Associate Vice President. Located at the Student Services Center (5A Waterfront Plaza), the Service Coordinator is responsible for managing front‑desk operations, including greeting visitors, assisting students and families, processing student payments, handling incoming departmental payments, distributing checks and p-cards, and responding to inquiries related to student accounts and University disbursements.

As the primary customer‑service‑facing representative of the Business Office, the role requires strong interpersonal skills, excellent attendance and punctuality, attention to detail, and the ability to coordinate with multiple departments to ensure smooth daily operations as well as to serve as a professional representative of the Controller and their direct reports to all stakeholders.

Key Outcomes: ensuring consistent availability and responsiveness to the University community for all Business Office functions, and maintaining a high standard of service to students, families, and campus partners through in‑person, phone, email, and other communication channels.

• High school diploma or equivalent.
• At least 2 years of experience in customer‑facing roles such as cashiering, administrative support, or front‑desk operations.
• Experience using Microsoft Office Suite (Excel, Word, Outlook, Teams).
• Experience with accuracy in handling financial transactions and sensitive data.
• Strong verbal and written communication skills.
• Basic math and calculation skills.

• Associate or bachelor’s degree in business administration, accounting, or a related field.
• Experience in higher education or financial services, particularly in student billing or accounts payable/receivable.
• Familiarity with ERP systems such as Ellucian Banner, People Soft, SAP, or Oracle, especially for payment processing or recordkeeping.
• Demonstrated ability to manage multiple inquiries while maintaining professionalism and accuracy.
• Strong problem‑solving skills and a proactive approach to customer service.

• Candidates must be legally authorized to work in the United States. Visa sponsorship and relocation allowance is not available for this position.
• Report to work obligations to support the department and may require work during HPU’s winter break, if necessary.
• This position may be considered an essential position with report‑to‑work obligations depending on the type of emergency, campus closure, or other circumstances.

EEO Statement: Hawaii Pacific University is an Equal Opportunity Employer. All qualified applicants shall be considered for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.