Service Advisor

Snows Toyota Honiton
, Monkton Road, Honiton, UK

Salary: £27,000 - £36,000 yearly. Posted:
Feb 13, 2026. Full-time Service Advisor position.

As a Service Advisor you will be the focal point for customers requiring advice, servicing, and repairs to their vehicles. You will also manage the flow of information between the workshop and the customer, always delivering excellent customer service.

• Ensuring the customer receives the best possible customer service and that they are aware of all products and services available.
• Initiating documentation and maintaining customer records and follow up systems.
• Providing customers with estimates, and notifying customers promptly when the work is complete.
• Ensuring that all jobs passed for warranty/goodwill submissions are accurately invoiced and costed.
• Preparing and presenting accurate invoices to customer in order to obtain payment in line with company procedures.
• Monitoring progress of jobs in the workshop and advising service reception of any delays or issues.
• Providing guidance and advice on mechanical and diagnostic queries as requested by Technicians.

• Highly developed interpersonal skills and able to demonstrate experience in a customer facing role.
• Able to plan, organise self and meet agreed work deadlines.
• Able to assimilate information quickly and provide considered responses.
• Strong work ethic and adaptable to change.
• Attention to detail and maintains good, accurate quality of work.
• PC/ Web literate.
• Full clean driving licence.
• Retail automotive service experience preferred.

• Highly competitive salary and bonus scheme.
• Full training and support to help you immerse yourself in the role and Snows values.
• 30 days holiday, inc. Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5,10,15, 20 years anniversary. (Pro rata for part time employees).
• Discounted MOTs, Service & Parts.
• Recommend a Friend Bonus/ Introducing a Customer Bonus.
• Life Assurance Benefit.
• Snows Contributory Pension Scheme.
• BEN – Employee Assistance Programme.
• Excellent development opportunities to learn & grow with Snows.
• Role dependant – tool box insurance /company car scheme/ Uncapped earnings potential through commission or bonus structures.

Mon - Fri 08.30 - 18.00

1 in 3 Saturdays 08.30 - 13.00

Toyota

Snows Honiton

As one of the most famous brands in the world, we put ‘kaizen’ or continuous improvement at the centre of everything we do. From the impact we have on the world around us, to building cars, to the experience a customer has in our retailers, we are always looking for ways to make things better. We recognise the importance of our people to the brand and are recognised as one of the best in providing automotive training, our team will help you to develop your skills and realise your ambitions.

Joining the Toyota team means that you will have the opportunity to be at the heart of our innovative brand, and really make a positive impact at the retailer you work for.