Specialist, HR​/Recruitment, Employee Relations

Overview

Hiring Salary Range : $68,000.00 - $89,000.00. This range represents the hiring range. Salaries are determined individually depending on skills and experience. You will also be eligible to an annual bonus, employee share investment program (ESIP), Pension, Benefits, Railroad Retirement Benefits (RRB) and other perks.

At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our business is running optimally and safely—helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM.

The careers we offer are meaningful because the work we do matters. Join us!

The Benefits Specialist is responsible for administering Canadian and U.S. group benefits programs including support and resolution of benefits-related issues. The incumbent ensures data and coverage accuracy in payroll system and in external providers systems, manages interfaces with multiple carriers, and answers employees’ inquiries. The role also provides resolution, supports disability cases and coordinates with internal and external parties. The incumbent advises and provides recommendations for issues related to benefits.

• Data and Interface Management:
  Administer benefit enrollment tool used by employees to update benefit coverage, make recommendations for improvement and implement changes in collaboration with Information and Technology (I&T).
• Oversee interface with external vendors, review periodic error reports and resolve issues, recommend and implement changes and fixes in collaboration with IT, considering complexity due to several groups and of different carriers.
• Perform data accuracy activities in SAP as well as with insurers and ensure coverage is aligned with collective agreements (when applicable) and insurer contract.
• Perform periodic data audits, apply corrections and changes in a timely manner.
• Lead and implement ongoing benefit changes in SAP and with different insurers, considering group differentiation and complex structures due to multiple groups and plans.

• Provide support and guidance to employees for all requests and issues related to group benefits (multiple groups and insurers).
• Provide accurate responses and issue resolution.
• Handle recurring special and complex situations such as denial following employment termination, request for exceptions, etc.

• Carry out administrative tasks related to benefits, coordinate when required with I&T, payroll, Human Resources (HR) and Labour Relations (LR).
• Administer union representatives benefits and payments including eligibility letters, coordination with Unions and process premium payments.
• Maintain and update benefits related information available to employees.
• Support audits with internal and external stakeholders.
• Manage various vendor payments and reconciliation of assigned programs.
• Participate in quality activities and continuous improvement initiatives.

• Manage death claim process and coordinate with insurers, internal stakeholders, third party administrators and beneficiaries, and confirm death benefit amount according to collective agreement and eligibility rules.
• Provide support to internal stakeholders, employees and unions on disability claim process, actions to take, and assistance for disagreements.
• Oversee and coordinate with involved parties (HR, LR, employee, Union, Return to Work, OHS) disability cases that require special support and escalation.
• Notify appropriate parties of declined, terminated claims and claims transferring from Short-Term Disability to Long-Term Disability to ensure the employees are tracked and supported throughout the process.
• Request and ensure proper staffing for all long-term disability cases.
• Handle disability cases with empathy, support employees in the process, advise and coordinate with providers and other parties.