Front Office Operations Coordinator

Benefits

• Employee discounts
• Training & development
• Wellness resources

This position is responsible for managing front-office operations and patient accounts, serving as the primary point of contact for patients, insurance billing coordination, and internal office organization.

• Answer incoming calls professionally and compassionately
• Schedule, reschedule, and confirm patient appointments
• Communicate clearly about office policies, appointments, and next steps
• Maintain a calm, organized presence during high-call periods

• Work directly with our third-party billing company
• Maintain accurate patient account records
• Track statements, balances, and follow-ups
• Communicate with patients regarding account questions
  
  Assist with collections using professional, ethical communication

• Handle incoming and outgoing mail
• File paperwork accurately (digital + physical)
• Maintain organized patient files and office records
• Assist with office systems, checklists, and process improvements

• Help keep systems organized and running smoothly
• Identify gaps or issues and communicate them clearly
• Support doctors and leadership with administrative follow-through