Junior Customer Service Representative; Science/Environmental Background
Job in
Homestead, Miami-Dade County, Florida, 33032, USA
Listed on 2026-01-20
Listing for:
Medium
Full Time
position Listed on 2026-01-20
Job specializations:
-
Customer Service/HelpDesk
Technical Support, HelpDesk/Support, Customer Service Rep
Job Description & How to Apply Below
Job Summary:
We are seeking a motivated and detail-oriented Junior Customer Service Representative with a degree in a science or environmental-related field. This role serves as a key point of contact for customers, supporting inquiries related to scientific, environmental, or technical products and services. The ideal candidate combines strong communication skills with a foundational understanding of scientific or environmental concepts and a passion for delivering excellent customer service.
#LAT
Responsibilities:- Serve as the first point of contact for customer inquiries via phone, email, and online portals
- Provide accurate information regarding products, services, and processes related to scientific or environmental offerings
- Assist customers with order processing, documentation, and general account support
- Log, track, and resolve customer issues in a timely and professional manner
- Escalate technical or complex inquiries to appropriate internal teams when necessary
- Maintain accurate records of customer interactions within CRM systems
- Support internal teams by coordinating customer feedback and service requests
- Ensure compliance with company policies, quality standards, and environmental regulations
- Contribute to continuous improvement of customer service procedures and documentation
$19 - $25 an hour
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