Administrator; CTC Cleared

Ashton Recruitment are currently recruiting for an Administrator join our client, a well-established organisation based in Holywood.

Position:
Administrator (CTC Cleared)

Location:

Holywood
Duration Temporary - 6 months
Pay Rate: £24,796 - £25,989 per annum

Hours of work:
Monday - Friday, 09:00-17:00

As a member of the Services Administration team, the postholder will provide professional, comprehensive and efficient administrative support to the organisation and specifically to client facing Departments. The post holder will be responsible for booking clinical appointments using an electronic booking system and liaising with clients over email and telephone.

• General administrative duties including preparing and issuing letters, answering emails, filing, photocopying and scanning.
• Provision of a full range of administrative duties in accordance with contractual procedure, process maps and within required timelines.
• Liaise with clients, by telephone, in a sensitive, professional manner ensuring that all protocols are followed and be particularly sensitive when dealing with distressed clients.
• Provide accurate and timely responses to ad hoc administrative requirements from internal and external stakeholders.
• Maintain and update accurate electronic and paper records ensuring the highest standards of record keeping and compliance with policies on client data confidentiality, departmental guidelines and GDPR.
• Maintain and coordinate electronic diaries for clinical and administrative staff across multiple departments, ensuring appointments and meetings are accurately scheduled and updated.
• Work effectively as a team member displaying effective communication skills whilst dealing with a range of internal and external stakeholders.
• Undertake any other administrative duties as a when required by the Services Administration Manager.
• Demonstrate a collaborative and flexible approach to

• A minimum of 2 years' experience in an administrative role, providing comprehensive administrative support in a busy office environment
• Experience of booking appointments and managing diaries using an electronic booking or scheduling system
• Experience of liaising with clients by telephone and email in a professional and confidential manner
• Experience of working to procedures, process maps and tight deadlines, ensuring accuracy and compliance
• Experience of maintaining accurate electronic and paper-based records, with a strong focus on confidentiality and data protection
• Excellent written and verbal communication skills, with the ability to communicate sensitively and professionally with a range of stakeholders
• Strong IT skills, including proficiency in Microsoft Office (Word, Outlook and Excel as a minimum) and the ability to learn new systems quickly
• Have a CTC clearance
• Willingness to work flexibly to meet service needs
• Commitment to the values and ethos of a client-centred, trauma-informed organisation

Ashton Recruitment is acting as an Employment Business