2Nd Line Support Engineer​/Service Desk Analyst

AD, VMWare, Exchange, 2nd Line, O365, Azure, Support

-Westport Company is a successful organisation delivering software products worldwide, supporting a diverse range of applications and customers.

The Support Engineer/Analyst will be office based in Holywell, Flintshire, working with the helpdesk team and wider technical teams to provide effective solutions to escalated technical issues, and offer high level technical expertise to the business. The role will involve contact for incoming calls into the Service desk, and you will work with other IT Support देवённых on other sites to manage 1st & 2nd line incidents/calls, and be involved in fixes for users within the site.

The role will involve working with technologies such as Desktop applications, Exchange, Windows 7 & 10, Virtualisation (VMWare), Office
365, Windows Server, AD, Networking TCP/IP and Firewalls.

• Support Server and desktop applications, Microsoft, VMWare, AD, Office 365, Windows Server, internal infrastructure and hardware (laptops)
• Take ownership of escalated issues from 1st/2nd line and resolve any queries within SLA
• Resolve configuration and deployment issues
• Carry out the initial investigation of incidents reported and escalate where necessary beyond 2nd line
• Ensure that applications are installed and run efficientlymium across all platforms
• Escalate any Major Incidents to the Service Desk Team Leader
• Handle hardware issues, networking, and switching where possible
• Document resolution of incidents and advise on best practice
• Monitor services/systems using Solar Winds tool

Candidates must have some exposure to most of the technologies listed below:

• AD, Windows 7, 10, Exchange
• IIS & Web
• Cloud technologies - O365
• VMWare - some level of understanding
• Windows Server 2008, 2012
• Imaging and laptop/PC builds
• Networking - TCP/IP, Switches, DNS, DHCP
• Hardware support and configuration

• Pension up to 5% contribution
• Life cover
• Bonus scheme up to £2,000 paid quarterly
• Additional company benefits

Candidates will have a strong customer service ethos and passion for resolving queries to a high standard within SLA's. Candidates will have a broad technical skill set and be keen to look at learning new technologies, including working with Office
365.

The role will be based at the Holywell office.

If you are keen to join a progressive company, gain exposure to a diverse array of technologies, and gain some internal training and development, please apply. You will be given the opportunity to learn and progress within the organisation and make an impact with the technical environment.

Langland Consultants acts as an Employment Agency/Business with regards to this vacancy. As an Equal Opportunities employer, Langland Consultants welcomes applications regardless of race, gender, nationality, ethnic origin, sexual orientation, religion, marital status, disability or age. All applicants are considered on the basis of their merits and abilities for the job.

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