General Manager - Child Nutrition

Job Description

About Sodexo and the role:

• General Manager of Food Services for Holyoke Public Schools in Holyoke, MA – lead with purpose.
• Key role in creating a welcoming, nutritious, and efficient dining experience for students and staff.
• Strong communicator, highly organized, detail‑oriented, and skilled at empowering teams.
• Mission‑driven team values innovation, collaboration, and professional growth.

• Lead and oversee daily operations, managing both on‑site and remote team members to ensure seamless service delivery.
• Deliver exceptional food service experiences that meet the highest standards of quality, safety, and satisfaction.
• Drive financial performance by meeting and exceeding company and client goals through strategic planning and operational efficiency.
• Build and nurture strong relationships with clients, students, and school staff to foster trust and collaboration.
• Develop and execute strategic initiatives that align with Sodexo’s mission and the needs of the school community.
• Cultivate a positive and inclusive work environment that motivates teams and supports professional growth.
• Ensure compliance with Sodexo’s standards and best practices, maintaining excellence in service, safety, and sustainability.

• Demonstrated leadership in employee engagement, with a strong history of supervisory experience and a collaborative management style.
• Extensive culinary production experience, with a solid understanding of food safety and sanitation compliance standards.
• Proven ability to manage multiple priorities, communicate professionally, and deliver exceptional customer service with passion and consistency.
• Strong organizational skills, with the flexibility to adapt and take on additional responsibilities as needed.
• Working knowledge of Sodexo systems, including Food Management System (FMS) and The Market Connection (TMC), along with proficiency in computer applications and report management. (
  
  Note:
  
  This requirement applies only to internal candidates).
• Valid driver’s license required.

Directs all contract management service operations at a single account/unit. Plans and supervises special functions. Maintains cash control and payroll records. Hires and trains unit personnel. Maintains customer satisfaction and good public relations. Manages through managers and is accountable for the contract. Senior‑most person assigned to a one client account.

• Associates degree with academic major in food and nutrition, food service management, dietetics, family and consumer sciences, nutrition education, culinary arts, business, or a related field.
• Minimum 3 years of management experience.
• Minimum 4 years of relevant school nutrition programs experience.

• Associates degree with academic major in food and nutrition, food service management, dietetics, family and consumer sciences, nutrition education, culinary arts, business, or a related field.
• 3 years of management experience.
• 4 years of relevant school nutrition programs experience.
• Extensive culinary production experience, with a solid understanding of food safety and sanitation compliance standards.
• Strong history of supervisory experience and a collaborative management style.
• Valid driver’s license required.