Business Analyst - System Operations

ISO New England’s system operations readiness team seeks an enthusiastic candidate to help ensure the reliable operation of the Bulk Electric System through efficient administration of the Wholesale Markets. The team supports the Control Room, Forecast & Scheduling Office, Outage Coordination, and Engineering groups by designing, testing, and analyzing software and processes needed to operate future resources, including distributed energy resources, energy storage, and high penetration of renewable resources.

• Hybrid work environment (2 days/week onsite)
• Relocation assistance
• Competitive compensation with base salary and performance bonus
• Robust benefits package, including:
  • Enhanced 401(k) and financial planning support
  • Tuition reimbursement and professional development
  • Wellness programs, including onsite gym
  • Free coffee at onsite café
  • Flexible work hours
  • Employee Business Networks
• A stable, mission‑driven workplace where your impact truly matters

• Collaborate with IT, Project Management, Market Development, and System Operations to design and implement multi‑year projects that affect the listed groups.
• Develop clear, concise business requirements for existing and new software.
• Perform thorough testing and review proposed changes to departmental software and processes while identifying and mitigating gaps.
• Review existing software and processes used by the Control Room, Forecast Office, Outage Coordination, and Engineering groups to identify areas for improvement.
• Assist with the development of internal and external training materials related to major projects or derived from completed analytical findings.
• Support the ongoing refinement and revision of Operating Procedures and associated documentation based on changes to processes, tools, and software.

• Bachelor’s degree in Business, Engineering, Technical Communication or a related field
• Strong writing skills with an interest in technical documentation
• Ability to learn complex systems and quickly understand new software and tools
• Strong interpersonal and communication skills
• Ability to work effectively in a collaborative, team‑oriented environment
• Familiarity with or coursework involving Confluence, Jira, or process documentation
• Strong analytical mindset with willingness to ask questions and seek clarity
• Self‑starter comfortable learning through mentorship, hands‑on projects, and exposure to subject‑matter experts

• Basic knowledge of ISO New England System Operations
• Exposure to or interest in the energy sector, utilities, or system operations
• Experience involving documentation, requirement writing, or system analysis
• Coursework or training in technical writing, structured writing, or information design

This employer will not sponsor applicants for work visas for this position (ex: H‑1B, F‑1/CPT/OPT, O‑1, E‑3, TN, J, etc.).

The expected salary range for this position is $72,000 - $115,000 per year. This role is also eligible for an annual performance bonus, comprehensive health insurance (medical, dental and vision), flexible spending and health savings accounts, a 401(k) plan with generous employer contributions and a student debt benefit, life and AD&D insurance, disability insurance, critical illness and hospital indemnity benefits, paid time off, paid leave, a wellness program, an employee assistance program and other great company perks.