Library Assistant III

About Holyoke Community College:

Holyoke Community College is housed on a multi-million-dollar, 135-acre campus, equipped with state-of-the art technology in specialized learning facilities. HCC serves over 9,000 students annually, and provides a variety of recreational and cultural activities, from sports programs to music festivals, for students and community members alike. The college's strongest assets continue to be an innovative spirit, a sincere concern for students and a commitment to strive for even greater success.

These are the values which have created a tradition of excellence spanning more than six decades, and which are enabling Holyoke Community College to meet today's challenges.

Kindness, inclusion and trust are the foundation of the work that we do together. Innovation and collaboration enable us to explore and implement the ideas that will shape our future.

Holyoke Community College is seeking a service-oriented, detail-focused, and adaptable individual to join the Library team as a Library Assistant III. This position plays a central role in Access Services operations, providing consistent staffing at the circulation desk and supporting the daily use of library spaces, collections, and technologies by students, faculty, and staff. The Library Assistant III is primarily responsible for student-facing service delivery, including circulation transactions, basic troubleshooting of library equipment, resource sharing support, and assistance with course reserves.

The position also contributes to technical processing functions and provides operational support for the College Archives under the guidance of library leadership. The ideal candidate demonstrates strong customer service skills, comfort working in a fast-paced public service environment, and a commitment to supporting an inclusive academic community.

• Staffs the library circulation desk and provides front-line service to students, faculty, staff, and community members.
• Registers library users and assists with checking materials in and out, renewals, and placing holds using the integrated library system.
• Maintains familiarity with library policies, procedures, and access guidelines to ensure consistent and equitable service.
• Assists users with library equipment and technology available for in-library use or short-term loan.
• Supports Interlibrary Loan and other resource-sharing activities as needed when primary staff are unavailable.

• Assists with technical processing of library materials, including preparation, labeling, and basic cataloging support.
• Prepares and manages materials placed on course reserve in coordination with library staff.
• Oversees routine mending and physical upkeep of circulating materials.

• Assists the Dean of Library Services with filing, processing, indexing, preservation, scanning, and retrieval of archival materials.
• Supports access to archival collections in accordance with established policies and procedures.

• Participates in library staff meetings and contributes to discussions related to workflows, policies, and service improvements.
• Engages in job-related assessment and training activities.
• Participates in mail pick-up and distribution.
• Performs other related duties as assigned that are consistent with the scope and level of the position.

• Two years of full-time or equivalent part-time experience as a library assistant or substitutions for experience as described in State Classification Specifications*;
• Excellent communication and organizational skills;
• Ability to work effectively with a diverse faculty, staff, student body and community members by providing excellent customer service;
• Ability to work independently and as part of a team;
• Fluency with technology and Microsoft Suite software.

We welcome and encourage applicants who do not meet the qualifications as stated above, to put in writing precisely how their background and…