ACH Program Coordinator

Responsibilities

• Conduct employee orientations, coordinating participation from key personnel across departments.
• Ensure accurate and timely completion of all hiring and onboarding documentation in accordance with company policies and regulatory requirements.
• Maintain secure and confidential personnel files from hire through termination.
• Track and monitor required monthly in-services, employee supervisions, evaluations, disciplinary actions, and required health documentation.
• Communicate employee-related issues effectively with the Administrator and scheduling departments.
• Advocate for employees, when appropriate, to support effective agency operations.
• Assist the Administrator in preparing for audits, surveys, and regulatory reviews.
• Maintain HR files and processes in a continuous "survey-ready" state.
• Reinforce HIPAA compliance with both field staff and office personnel.

• Coordinate and manage overall agency programs and daily administrative operations.
• Schedule intake calls, client meetings, follow-ups, and internal appointments.
• Support quality improvement efforts related to intake, outreach, and service delivery.
• Oversee front-office operations, including professional handling of phone calls, mail, faxing, supplies, and general administrative tasks.
• Manage the reception area to ensure professional internal and external communication.
• Maintain working knowledge of GAFC, AFC, Skilled Nursing, and PCHM program eligibility guidelines.
• Conduct routine follow-up calls with clients post-admission and post-discharge to assess satisfaction and address concerns.
• Coordinate scheduling tasks and collaborate with team members to ensure client needs are met.
• Serve as a liaison between clients, caregivers, and Access Agency care managers to facilitate communication and problem resolution.
• Maintain accurate and confidential client records in compliance with HIPAA requirements.
• Participate in special projects and agency initiatives as assigned.
• Oversee office cleanliness and operational needs, including biohazard and shredding service coordination.
• Prepare and submit reports according to agency schedules and requirements.
• Demonstrate productivity, effective time management, punctuality, and reliable attendance.
• Perform other duties as assigned.