Account Manager - OEM

BUILD A BETTER CAREER WITH MSC Serving customers and our community starts with the best people doing their best work. MSC Industrial Supply Co. is a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

The OEM Account Manager provides a sales service-oriented interface with outside consultants, users, representatives, prospects, and internal personnel. Promotes products and capabilities in alignment with AIS sales and profitability objectives. The role requires customer focus, follow-through, proactive communication, organization, and the ability to multi-task.

This role requires a top-notch communicator who builds and maintains key relationships with all stakeholders, end users, internal stakeholders, and outside influencers to demonstrate outstanding commitment to the customer’s success. A sense of urgency, understanding of process flow, and the ability to optimize processes for business challenges are essential. This role is often the first point of contact with customers and reflects the company’s values, brand, and image to customers and suppliers.

• Acts as the key interface between the customer and internal departments (purchasing, quality, warehouse, and accounting) to coordinate activities between customers, sales, and other functional areas to meet organizational goals and ensure timely and accurate order shipments.
• Enhances sales and provides resolution to questions from key customer decision makers, specifiers, engineers, and suppliers through product knowledge and coordination of external (suppliers) and internal resources.
• Ensures the integrity and growth of gross margin performance for aligned customers. Leads growth-focused initiatives in this space in collaboration with the RBDM (where applicable), RSM, Directors of Account Management, Directors of Sales, and others in the organization.
• Verifies and accurately enters purchase orders, VMI and EDI orders; tracks errors and initiates preventive steps; handles cancellations, debits and credits.
• Expedites orders to minimize delivery time and monitors for past due orders.
• Maximizes the integration of ERP tools into daily company activities.
• Assists in identification, documentation, segregation, evaluation, and disposition of non-conforming product, services, and systems.
• Collaborates with Regional Sales Managers to determine necessary strategic sales approaches.
• Enters new customer data and updates changes to existing or new accounts in the corporate database (TdF).
• Quotes products for customers.
• Communicates brand identity and corporate position.
• Responds to customer inquiries with timely product information (pricing, lead-time, and other pertinent details), following AIS policy and guidelines for print reviews.
• Visits customer and/or supplier locations as required.
• Attends trade shows as required.
• Supports ISO Compliance initiatives.
• Participates in periodic training where applicable.
• Fosters the MSC culture in the department and throughout the company to support MSC’s vision and unity of purpose.
• Participates in special projects and performs additional duties as required.

• Bachelor’s degree or minimum five years of Industrial Distribution Inside Sales experience required.
• Must be a master communicator in person, in writing, and verbally, delivering concise and detailed information professionally.
• Ability to persuade, clarify, and identify what is needed to make the sale.
• Strong negotiation skills with focus on the bottom line and maintaining relationships.
• Strong organization, prioritization, and time-management skills with attention to deadlines and sales pipeline management.
• Analytical skills to evaluate problems and develop solutions with a determined, results-oriented mindset.
• Proficient in Microsoft Office applications, especially Excel and Outlook.
• Ability to adapt to change and pivot as needed.
• Basic blueprint reading…