Veterinary Client Support Team; VCST – Part time Job Holsworthy area,England UK,Outdoor/Nature/Animal Care

Position: Veterinary Client Support Team (VCST) – Part time

Veterinary Client Support Team (VCST) – Part time

Salary: £12.21 - £13.11 depending on experience

Closing Date: 25/04/2026

Content Type: Permanent / Part Time

Hours Per Week: Between 24-28 hours per week plus 1 in 5 Saturday rota

Location: Holsworthy and Bideford

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Job Description –
Torch VCST Job Description .docx

To apply please email

Job Title: Veterinary Client Support Team (VCST) – Part-time

Reports to: Team Leader and Operations Manager

Contract type: Permanent – part-time

Hours of work: Between 24-28 hours per week plus 1 in 5 Saturday rota

Days to be worked each week:

Monday, Thursday, and Friday – 8 hours per day. Available to start at 8:30 am each day
Latest finish time is 6:00 pm (on a rota basis for late cover), Saturday morning (1 in
5), 8:30am – 12:00 pm (3.5 hours)

Main Purpose of Job

To be the first point of contact and respond to client requests and queries in a professional and efficient manner to always provide excellent customer service. Use practice management software and company protocols to record necessary information and instigate appropriate action as required.

Main Duties and Responsibilities

Provide efficient and professional first point of contact on the telephone for our clients.

Accurate message taking, recording with clear information or instructions that follow organisation protocols.

Effective booking, coordinating and prioritising of Vet appointments and their visits on ‘Robovet’ diary in a timely and cost-effective manner.

Taking routine and emergency appointment bookings and dealing with queries efficiently and professionally in a timely way. Be proactive in meeting client needs to a high standard.

Accurate booking out and dispensing of veterinary medicines and supplies in line with dispensing protocols.

Maintain an excellent knowledge of the company’s services and products and provide clients with the correct information regarding these.

Promote the image of Torch Farm & Equine both positively and professionally to clients, colleagues and the public.

Ensure that all reception areas are kept clinically clean and tidy.

Accurate registering of new clients and their animals.

Take payments and allocate correctly to client accounts.

Work supportively with other teams/departments for the good of the business.

Knowledge, Skills and Experience Required

A good understanding through personal experience of farm terminology
Equine knowledge including basic horse anatomy
Excellent organisational skills including experience of diary management for others
Good listening skills and the ability to summarise information received in a concise manner for others
Experience in working with the public in a customer service environment
IT skills – experience using email, Word, Excel and a willingness to learn how to use internal software
A calm and confident manner
An ability to work as part of a team and to work alone

Desirable skills

An interest in the welfare of animals
Hands on farm management and equine experience
A desire to succeed
Health and safety awareness
5 GCSE’s including Maths and English grade C or level 4
Good knowledge of local geographic area

Key Contacts

Internal: Directors, Veterinary Surgeons, Management Team, Technicians, VCSTs and Administration Team
External: Clients, suppliers, public, government agencies, external laboratories, charities, insurance companies, industry contacts

Closing date: Thursday 26th February 2026

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