Product Operations Director

Posted Friday, January 23, 2026 at 5:00 AM | Expires Friday, January 30, 2026 at 4:59 AM

Work Wave is the leading provider of cloud-based software solutions to pest control, lawn care, landscape management, and other green industries. Our special sauce is our team:
We’re a group of makers, doers, creative thinkers, and hard workers, and we’re always looking for individuals who embrace those ideals to come and help us grow. When you become a part of this company, you’ll become part of a dynamic, friendly, fun, and forward-looking community.

We’re looking for an Product Operations Director to help scale our R&D operations across the

organization. Reporting into the VP of Operations, this leader will serve as a key partner to both the

Product, Engineering & Partner Organizations, driving cross-functional alignment, operational rigor, and

data-driven decision-making that directly contributes to achieving strategic business objectives.

The Product Operations Director will be responsible for building and operating a comprehensive

Program Management & Governance function that supports both the Product and Engineering

organizations across R&D. This role is critical to ensuring we deliver measurable business value to our

customers faster, with higher quality, and with greater predictability. You’ll be at the center of process

governance, tooling and enablement, agile coaching, product documentation, localization, and cloud

cost optimization—creating transparency, clarity, and rhythm across our teams.

This is a high-impact role for someone who thrives at the intersection of strategy, execution, data, and

• Support optimization of the Product Development Lifecycle and Go To Market processes to remove friction and improve execution.
• Create and manage planning and execution cadences to ensure predictability and few surprises.
• Help build shared product and engineering KPIs that directly correlate to business outcomes to monitor delivery performance and surface risks early.
• Reinforce structured processes with transparency and clarity
• Make Product and Engineering Teams More Data-Driven
• Contribute towards a unified product operations data platform—linking engineering metrics, product usage data, customer feedback, and business impact.
• Create dashboards and reporting that allow product and tech leaders to evaluate business performance and identify areas for improvement.
• Drive transparency and alignment by ensuring all decisions are grounded in shared data and a common source of truth, and a clear understanding of their business implications.
• Balance Innovation, Maintenance, Tech Debt, and Security
• Ensure processes help teams balance innovation, maintenance, tech debt, and security work without constant reprioritization.
• Quantify the business impact and financial cost of tech debt to support strategic investment and resourcing decisions.
• Agile Enablement & Team Coaching
• Provide hands-on support and coaching to teams struggling with agile practices.
• Act as an agile advocate, embedding agile principles and improving team rituals into the culture and Product Development Lifecycle process to enhance delivery efficiency.
• Program Management Rigor – champion best practice in designing and implementing (technical) program management rigor and maturity
• Support the development of a Center of Excellence, built to enable the Product and Engineering teams advance their skillset and careers
• Partner on establishing the AI Academy, to support our teams in advancing their AI skills
• Partner cross-functionally to ensure effective enablement across the organization on our
• Products
• Tooling & Enablement
• Manage and optimize the product and engineering tool stack (e.g., road mapping, OKRs, feedback collection, analytics, documentation).
• Help ensure tools are well-integrated, well-adopted, and support end-to-end product development.
• Cross-Functional Alignment
• Be part of the connective tissue between product, engineering, marketing, sales, support, and finance.
• Align cross-functional stakeholders on goals, execution priorities, timelines, and success metrics.
• Build and maintain a centralized knowledge base for product documentation, release notes, reference…