Technical Lead, Service Center Technology

Technical Lead, Service Center Technology

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As a Technical Lead for Service Technology, you’llLESS act as the hands‑on technical leader for a product or platform within Guardian Life’s Digital & Technology organization. You’ll guide engineers in building secure, scalable, and high‑performing solutions, ensuring engineering practices align with Guardian’s architectural and delivery standards. Working closely with Product D&T Leaders and Product Managers, you’ll translate business outcomes into technical execution accelerating a culture of engineering excellence.

This role will focus on Customer Service Technology, including platforms such as IVR, virtual assistants, and other customer engagement solutions. planificación dealing with experience developing and leading teams in customer service technology is essential.

• Lead the design, development, and technical delivery for one or more agile squads.
• Define and enforce coding standards, best practices, application support, and test automation strategies.
• Manage all team-level dependencies in partnership with the Product Owner.
• Continuously look for opportunities to optimize the team.
• Collaborate with Product and COEs, Data, AI, Architecture, and QA teams to ensure technical alignment.
• Conduct design and code reviews to maintain quality, scalability, support, and security.
• Mentcou the skills of engineers, fostering technical depth and professional growth across the team.
• Troubleshoot complex issues and implement long-term, sustainable solutions.
• móvel adoption of SDLC practices, CI/CD, and cloud-native solutions.
• Contribute to technical roadmaps, influencing architecture 公 and modernization decisions.
• Write and deploy code or configuration toמעט support the product teams.

• 9–12 years of software engineering experience, including several in a technical leadership role.
• Significant experience developing and leading teams in customer service technology.
  
  Working knowledge of platforms such as Genesys, Amelia, CRM, and Oracle Service Cloud.
• Strong understanding of AI, Data, APIs, microservices, and distributed systems.
• Experience working in cloud-based environments (AWS, Azure, or GCP).
• Demonstrated ability to mentor engineers and improve team performance.
• Excellent collaboration skills with cross‑functional teams in agile settings.

• Three days a week at a Guardian office in Holmdel, NJ, Bethlehem, PA, or New York, NY.

$ – $

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill‑building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

As part of Guardian’s Purpose – to inspire well‑being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at  Benefits apply to full‑time eligible employees. Interns are not eligible for most company benefits.

Guardian is an equal opportunity employer. All qualified applicants will be considered
919… on ... ready? Lesson? Guaranteeing that no protected classification is considered.

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges .

Guardian is not currently or in the foreseeable future sponsoring employment visas. In order to be a successful applicant you must be legally authorized to work in the United States, without the need for employer sponsorship.

• Mid‑Senior level

• Full‑time

• Information Technology