SVP, Professional Svcs

Job Overview

The Senior Vice President (SVP), Professional Services is a strategic executive leader responsible for shaping and executing the global professional services strategy across implementations, integrations, client partnerships, Centers of Excellence (CoE), and global delivery teams. This leader plays a critical role in the customer journey, driving operational excellence, scaling global delivery, and enabling long-term business transformation. Partnering closely with CCO, Sales, Account Management, Technology, and Product leadership, the SVP ensures world‑class delivery for enterprise customers across multiple geographies.

This role owns strategy, execution, and outcomes for Professional Services globally balancing customer value, operational efficiency, innovation, and revenue growth. As a member of the senior leadership team, this role shapes company vision, informs enterprise decision‑making, and drives alignment across the organization.

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CIMS,you join the teamhelpingglobal companies transform business and the world through the power of talent.

Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile.

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We’re passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.

• Partner with the CCO to define and execute a long‑term vision and global strategy for Professional Services aligned to company growth objectives and customer outcomes.
• Lead enterprise‑wide transformation initiatives that elevate service delivery, scalability, and customer experience across regions.
• Develop and execute short‑ and long‑term strategic plans supporting expansion into global markets and customer segments.
• Serve as a trusted executive advisor to customers, consulting on critical initiatives and identifying opportunities to drive innovation, adoption, and long‑term value.
• Maintain senior‑level client relationships, providing executive oversight, governance, and escalation leadership for key accounts.
• Drive standardization, acceleration of delivery, and consistency across global Professional Services teams.
• Identify and execute service innovation and revenue growth opportunities, including new offerings, delivery models, and monetization strategies.
• Build and continuously improve process efficiency to deliver a “Customer Experience Second to None”.
• Lead, coach, and develop a high‑performing global organization, including regional leaders, India-based teams, and Centers of Excellence.
• Provide clear guidance, accountability, and performance expectations aligned to strategic objectives.
• Structure training, leadership development, and succession planning across the organization.
• Collaborate closely with Sales, Account Management, Technology, Product, and Operations to deliver a seamless, end‑to‑end internal and external customer experience.
• Drive enterprise alignment by influencing peers and leaders across the organization without direct authority.
• Establish KPIs, OKRs, and executive dashboards to track performance against strategy and objectives.
• Provide regular insights and recommendations to Executive Leadership on progress, risks, and opportunities.
• Maintain deep product, platform, and process knowledge, staying ahead of market trends and enhancements that impact the customer experience.
• Represent Professional Services as an internal thought leader and external executive partner.

• 15+ years of progressive leadership experience in global enterprise software, SaaS, and Professional Services organizations.
• 10+ years of direct people leadership, including managing senior leaders and large, distributed, global teams.
• Proven experience leading enterprise‑scale implementations and integrations across complex, multi‑geography customer environments.
• Strong background partnering with Sales, Customer Success, and Technology to drive customer and business…