Account Coordinator

Overview

Atrium is a leading woman-owned, comprehensive talent management firm focused on providing holistic contingent workforce solutions. Recognized for our pioneering Applicant-Centric TM approach and award-winning culture, our expertise includes Staffing, Recruitment, and Workforce Solutions.

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team committed to creating a meaningful impact on the workforce.

Salary/Hourly Rate $44k - $50k Annually, plus a quarterly incentives program.

Position Overview

We're looking for a passionate and motivated Account Coordinator
. This role requires time management, attention to detail, and the ability to work independently in a fast-paced, deadline-oriented environment. In this role, you will be expected to manage multiple HR processes with the focus on problem diagnosis, resolution, and compliance. This role will also be responsible for cultivating relationships with key contacts at the client site to ensure exceptional customer service.

This role consists of 100% account administration.

• Develop strong, cross-functional Atrium and client relationships, and maintain communication with managers and associates.
• Partner with managers to review, prioritize expectations, and gather all engagement details.
• Execute daily follow-ups with clients.
• Enter/update associate information into Atrium's HRIS and timekeeping systems.
• Create Excel and/or Google spreadsheets to organize and track data.
• Issue weekly payroll audits and make payroll adjustments.
• Adhere to state-specific payroll laws and I-9 classifications that impact the payroll process and remain up-to-date with changes to HR and payroll compliance through satisfying learning and development assignments as issued.
• Interface closely with the Atrium Payroll department to ensure all jobs are coded correctly and hours are paid/billed correctly.
• Proactively diagnose/resolve escalated client concerns promptly, together with leadership as needed.
• Assist with ad hoc projects, as needed.
• Model the highest levels of professionalism and deliver 'white glove' service to support clients and candidates.
• Promote program adoption, compliance, communications, onboarding, and other operations.
• Respond to manager and associate inquiries in an efficient and timely manner.
• Attend regular status meetings with both the internal Atrium team and clients to drive program goals and requirements.
• Other Projects or tasks as directed by your manager.

• Experience:
  
  1+ years of work experience.
• Communication: an effective liaison with managers and associates.
• Curiosity: understand the client with effective questioning and listening. You are genuinely interested in helping.
• Teacher: loves sharing insight and knowledge and is patient and thoughtful when educating.
• Goal-Oriented: excited for new challenges and works hard to achieve ambitious goals.
• Growth: very receptive to feedback and uses it to improve rapidly.
• Delight: constantly think about making the client happy and always go the extra mile.
• Problem Solver: adept at spotting issues and quickly suggesting solutions.
• Diligence: thorough, meticulous, and has astonishing attention to detail.
• Positivity: warm, upbeat, and energizing, and will brighten anyone's day.

• Ability to sit for extended periods of time.

• Bachelor's degree is required.

• Atrium Care Package available, upon eligibility (PTO, Health benefits, Health savings account, Flexible spending accounts, Pet insurance, Paid holidays, 401(K), and Commuter benefits program).

By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to opt out on any message you receive. For more details,…