Hoka Sales Lead Keys, HOKA

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About Hoka

At HOKA, we believe in the transformational power of running and the joy and optimism that movement brings. We are driven by our passion for our Brand and products, and we want to share it with as many people as possible. Whether you’re a pro runner, first-miler, mountain roamer, or neighborhood walker, HOKA is here to empower you to take flight and find joy in movement.

About Hoka

At HOKA, we believe in the transformational power of running and the joy and optimism that movement brings. We are driven by our passion for our Brand and products, and we want to share it with as many people as possible. Whether you’re a pro runner, first-miler, mountain roamer, or neighborhood walker, HOKA is here to empower you to take flight and find joy in movement.

We celebrate diversity of your background, your experiences, and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all employees can come as they are. We believe that when we bring our different perspectives to work, we are truly better together.

Summary

Our Sales Leads with Keys are integral to the success of the HOKA Brand. As a Sales Lead with Keys, you serve as the Manager on Duty during your shift and are responsible for driving business KPIs during your shift. You’re responsible for the opening and closing of the store and partner closely with store management to provide the best possible customer experience.

You regularly share your passion and love for our products and invite everyone into the HOKA community through amazing customer service.

Description

As a Sales Lead with Keys, you serve as the Manager on Duty during your shift and are responsible for setting and driving sales and service targets and motivating your team members to work together to achieve store goals. You create personalized shopping experiences that educate our customers about our Brand and products. You understand the importance of being a HOKA Expert and stay current on all products and product technology and ensure that all customer questions are addressed accurately and responded to before they leave the store.

You maintain and model an optimistic and energetic attitude with team members and customers and promote the store and Brand image in all interactions.

You know how to operate the cash register, handle money accurately, check inventory daily, and ensure products are stocked and merchandised according to Brand standards. You are also responsible for opening and closing the store and securing all assets and serve as the Manager on Duty during shifts in which the Store Manager and Assistant Store Manager are absent. You maintain a clean and well-organized back-stock and employee break area.

You actively contribute to a positive work environment, recognize outstanding performance from your team members, and maintain a respectful workplace.

CORE COMPETENCIES

As an effective Sales Lead with Keys, you know how to:

• Function as the Manager on Duty during your shift and drive key hourly business targets such as sales, conversion, ATV, customer capture, and NPS.
• Ensure and model the highest level of customer service possible, as outlined in the HOKA Expert Service Program.
• Prioritize Brand and product knowledge training and share this knowledge in customer interactions
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Empower team members through communication and recognition
• Support community by helping with in-store events and local outreach.
• Assist in store administration and operations including compliance with policies and procedures.
• Support key initiatives and retail programs that enhance the customer journey.
• Respond to problems or difficult situations with professionalism.
• Think critically to solve problems and approach challenges with agility.

• Two (2) years retail experience preferred.
• High School Diploma or GED.
• Excelle…