Store Team Leader - Raleigh, Nc Area

STORE TEAM LEADER - pOpshelf

Apply for the STORE TEAM LEADER role at pOpshelf.

pOpshelf seeks to provide Fun Finds for Less through a fun and stress‑free shopping destination for everyday and special items. We make it easy for customers to affordably treat themselves with most items priced under $5 and a selection of extreme‑value items priced above $5. pOpshelf stores offer a trendy and rotating selection of seasonal, houseware, home décor, health, beauty, paper and party products, in addition to assorted candy, snacks, games, electronics and additional items.

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• Provides superior customer service leadership to exceed the customer’s expectations.
• Models and coaches the team on how to balance tasks with customer service to create and support a customer‑centric culture.
• Evaluates and incorporates customer feedback into employee training and coaching to ensure the store is meeting ongoing customer expectations.
• Models product knowledge and selling techniques to enhance the customer experience and provide employee development.
• Facilitates and maintains a safe, clean and well‑organized store environment that delights our customers and employees.
• In partnership with HR, recruits, selects and retains qualified employees according to federal and state labor laws and company policies; ensures the store is properly staffed at all times.
• Responsible for proper training, development, and the performance management of store employees, including identifying gaps, succession planning and counseling up to and including termination.
• Communicates store performance and safety expectations regularly; coordinates meetings and events to encourage safety, security and policies.
• Ensures that the store is appropriately staffed and effectively opened and closed each day (personally opening and closing the store a minimum of two times per week).
• Evaluates operating statements to identify financial trends (sales, profitability, inventory turn), expense control opportunities, potential shrink and opportunities for improvement in store performance.
• Oversees the inventory ordering process to ensure meeting or exceeding in‑stock targets; reviews ordering plan, seasonal direction and inventory management issues weekly; follows up on Basic Stock Replenishment (BSR)/cycle counts.
• Facilitates merchandising the store in an appealing manner that retains customer excitement to shop at pOpshelf.
• Rotates product to create eye‑catching displays and drive sales in accordance with company merchandising guidelines.
• Ensures all merchandise is presented according to established practices, utilizing merchandise fixtures properly including presentation, product pricing and signage.
• Maintains accurate inventory levels by controlling damages, markdowns, scanning, paperwork and facility controls.
• Ensures the financial integrity of the store through strict cashier accountability, key control and adherence to stated company security practices and cash control procedures.
• Facilitates store team’s understanding and knowledge of store products so they can engage customers and provide a differentiated, easy, and fun shopping experience.
• Follows company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook and company communications; ensures employee compliance.
• Completes all paperwork and documentation according to guidelines and deadlines.

• Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals.
• Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.
• Knowledge of cash handling procedures including cashier accountability and deposit control.
• Knowledge of cash, facility and safety control policies and practices (deposits, store keys, etc.).
• Ability to perform cash register functions and operate other tools to generate reports (e.g., HHT, self‑checkout, store computer).
• Knowledge of recruiting, interviewing, hiring, counseling and termination practices in compliance with legal and company requirements.
• Ability to…