IT Regional Technician

As an IT Regional Technician at Rovi Sys, you will coordinate regional IT operations, ensuring reliable infrastructure, security, and end‑user support. This role combines hands‑on technical expertise in multiple disciplines, driving operational excellence and aligning IT initiatives with business goals.

• Deliver Tier 1–2 technical support and resolve hardware/software issues promptly.
• Computer systems and software setup, maintenance, and auditing.
• Train staff on IT tools and best practices.
• Maintain accurate documentation of issues and resolutions in ticketing system.
• Perform malware detection and remediation across regional devices.

• Oversee IT asset lifecycle and ensure compliance with procurement policies.
• Manage vendor relationships and negotiate service agreements.
• Coordinate physical hardware setups including desk setups and AV equipment in conference rooms.
• Maintain office security systems (access control, alarms, cameras).

• Maintain and optimize regional IT infrastructure and network performance.
• Implement security measures and assist with data center upgrades.
• Support infrastructure planning and execution for scalability and reliability.

• Foster clear communication with internal teams.
• Deliver IT security awareness training and ensure compliance with company policies.

• Administer Active Directory and Microsoft 365 environments.
• Lead small to medium IT projects.
• Maintain internal documentation and assist with security event remediation.
• Prioritize tasks and coordinate with cross‑functional IT teams.
• Other duties as assigned.

• 1–2 years of IT experience or equivalent education (preferred).
• Solid understanding of networking concepts (wired/wireless, DNS, DHCP).
• Hands‑on experience with laptops, servers, and network troubleshooting.
• Strong problem‑solving, communication, and leadership skills.
• Knowledge of Active Directory/M365; VMware vSphere and Dell hardware a plus.
• Ability to manage multiple tasks and prioritize.
• Strong English language skills (written and verbal).

• Ability to safely lift up to 75 lbs., work in confined spaces, climb ladders.
• Ability to work sitting/standing extended periods of time.
• Full‑time in office presence required (5‑day work week).
• Occasional travel to our other offices as needed.

• Competitive Hourly Rate: $22–25/hr, depending on experience.
• Full Benefits Package:
  Medical, dental, and vision coverage.
• Retirement Ready: 401(k) with company match.
• Time Off:
  Generous PTO which includes vacation, holidays, and unlimited personal time.
• Grow With Us:
  Ongoing training, certifications, and professional development support.