Assistant Spa Director

Benefits

• 401(k)
• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development

At Heights Wellness Retreats, we believe that wellness is not a luxury—it’s a lifestyle. We’re the only wellness destination that combines premium massage and skincare therapy with innovative hands-free therapies under one roof.

We're seeking a proactive, passionate, and detail-driven Assistant Spa Director to support the daily operations of our retreat. In this role, you’ll report to the Spa Director and help ensure operational excellence, team development, and five-star guest experience in alignment with our brand promise:

Join a Retreat that’s Redefining Wellness!

• Beautiful, tranquil retreat environment
• Best-in-the-industry treatment equipment
• Luxurious linens and high-quality products provided
• Innovated therapies – Halo Salt Therapy, Infrared Sauna, Cryotherapy, Lymphatic Drainage Technology and more

• Flexible Schedules
• Robust Leadership Training
• Professional and Safe Environment
• Paid Training, Employee Discounts, and more
• Competitive Pay includes tips, commission, and bonus opportunities

• 6–8-hour shifts
• Must be able to work varied shifts to include evenings, weekends, and holidays.

• Champion the Cloud 9 Wellness Experience, ensuring each guest receives personalized care from arrival to departure.
• Promote the therapeutic and wellness benefits of massage and skincare therapy.
• Partner with the Spa Director on membership strategy, including overcoming obstacles and building rapport.
• Foster meaningful connections that empower guests on their wellness paths.
• Resolve guest concerns with empathy, professionalism, and alignment to brand tone.
• Assist with recruitment, hiring, training, and developing and retaining team members.
• Facilitate front desk associate training and coaching with role-playing to support membership sales.

• Minimum one year of experience in membership sales.
• Minimum of one year of leadership experience in wellness or spa service setting is preferred.
• Working knowledge of Zenoti or similar spa management software is preferred.
• Familiarity with operating standards in a branded or franchise environment is preferred.
• Excellent at guest communication

At Heights Wellness Retreat, we believe wellness starts from within—and that includes our team. We're more than just a spa; we're a sanctuary dedicated to nurturing not only our guests' journeys but our team members’ personal and professional growth. When you join Heights Wellness Retreat, you’re not just starting a job—you’re joining a movement dedicated to lifting others and yourself. Let us help you rise to your full potential.

• Anything is Possible
• Lead with Heart
• Purpose over Pride
• Fiercely Obsessed with Success