E-Commerce Platform Administrator

Overview

Tommy’s is looking for a highly motivated E-Commerce Platform Administrator to coordinate all e-commerce platforms (webstore, Google Shopping/Merchant, Amazon, eBay, etc.). This role ensures all platforms function efficiently, data is accurate, and the customer experience improves. The person will work with SEO and internal teams to implement strategies that enhance the customer experience.

• Ensure seamless system integration and efficient data flow across all platforms
• Utilize skills from SEO to increase webstore traffic
• Optimize and maintain Amazon Listings and overall marketplace presence
• Maintain accurate and timely product data in Net Suite to support website and marketplace listings
• Optimize and maintain product categories to enhance user experience and site effectiveness
• Implement new functionality on all platforms for better customer experience
• Analyze price points from other e-commerce sites to ensure competitive pricing for our customers and maximize profitability
• Gather data from internal and external sources on new and existing products and enter into company ERP system
• Update current webstore content as needed to provide customers with most up-to-date information
• Other duties as assigned; duties and responsibilities may change at any time with or without notice

• High school diploma or GED
• Previous experience with Net Suite or similar ERP systems a plus
• Working knowledge of Photoshop or other photo editing programs preferred
• Technical savvy and proficient in Microsoft Office; experience within database systems a plus
• Excellent written and oral communication skills
• Process-oriented and strong collaborator with ability to communicate and manage well at all levels of the organization and across various departments
• Strong organizational and time management skills; ability to multitask and prioritize workload
• Highly adaptable with strong problem-solving and critical thinking skills; ability to exercise good judgment and make sound data-backed decisions
• High level of integrity and dependability with a strong sense of urgency, attention to detail, and results-orientation
• Views customer care as high priority; exhibits a positive can-do attitude
• Displays a strong initiative and drive to identify gaps and fill them

This job operates in a professional office environment. Office hours are Monday through Friday from 8:00am - 5:00pm. This role routinely uses standard office equipment and operates primarily indoors with limited to no travel expectation.

To successfully perform the essential functions of this job, team member must be able to:

• Work and commute in all weather conditions
• Able to effectively communicate, listen, detect, converse with, discern, convey, express oneself and exchange information
• Able to walk, bend, twist, turn, stoop, climb steps, reach with hands, use hands to fingers
• Work in a fast-paced environment where they will often be multitasking
• Move about inside the office to access standard office equipment
• Constantly operate a computer and other office productivity machinery such as keyboard, copy machine and printer
• Remain in a stationary position 50%+ of the time, alternating between sitting and standing
• Ability to move and lift up to 50 pounds
• Drive between company locations and/or vendors or suppliers as needed while on job
• Stand and move about inside fast-paced warehouse environment

Tommy's Express is a national franchise for outstanding car washes and car care services. Powered by industry-leading technology and decades of experience, Tommy's Express car washes deliver a cutting-edge experience. Our fully automatic washes feature advances including the easy-loading car wash dual belt conveyor, wide open car wash bay for natural lighting, advanced presoak and sealer services, and free high-power self-serve vacuums on site.

Tommy’s Express Operations consists of a number of corporately owned Tommy’s Express car wash locations across the country. This is a quickly growing operation with intentions to open or acquire 3-5 new locations per year.

Tommy Car Wash Systems (“TCWS”) is the power behind our Tommy’s Express equipment. TCWS is a team of passionate car wash professionals working to create opportunities for our partners to become the best car wash operators they can be. We provide modular building designs, robust stainless-steel car wash equipment, an advanced Wash Club license plate reader system, the Tommy Transporter belt, high performance wash detergents, and an industry-leading franchise opportunity.

At Tommy Car Wash Systems, we have a solution for almost any size operator. Our team has assisted in the development of hundreds of some of the most successful car washes around the world.

Together, Tommy’s Express and Tommy Car Wash Systems make up the Tommy’s Corporate brand, headquartered in Holland, MI.