Store Manager, Retail & Store Manager

Overview

At Game Stop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible.

Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

• The Store Manager will manage and lead in a multiunit capacity.
• Provide and model best-in-class guest service: promptly greet guests, respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at Game Stop; prioritize guests over tasks and circulate throughout the store to demonstrate commitment.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
• Promptly and accurately process guest purchases/return transactions using the Point-of-Sale (POS) system, including making correct change, bagging merchandise, providing receipts, and ensuring top-notch guest service.
• Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally, using the phone greeting provided by Game Stop.
• Promote Game Stop’s guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program.
• Recruit, interview, hire, assess, develop, and retain high-performing associates; ensure onboarding and job training and compliance training prior to opening or closing a shift on their own.
• Communicate regularly with store associates and District Manager to ensure store initiatives are implemented; set guest service expectations and train associates in all aspects of their job.
• Supervise and delegate tasks to Sales Associates, Retail Keyholders, and Assistant Store Managers; schedule store associates to follow guidelines and ensure breaks and meals are accounted for; supervise staffing to achieve optimum guest service.
• Approve payroll, manage paid time off, and verify time worked; provide timely recognition and feedback to associates; maintain records in the HR system (Workday / HR service management).
• Ensure store areas are neat, clean, organized, and merchandised per company guidelines; maintain fixtures and equipment in proper working order; ensure omnichannel orders are fulfilled and shipped daily.
• Perform store inventory counts, stock/restock merchandise, and organize products; safeguard company assets through inventory control and loss prevention practices.
• Lead the store team toward meeting or exceeding sales, profit, and shrink goals, and complete required administrative and operational duties.
• Balance and reconcile daily transaction totals in the POS; complete closeout paperwork and bank deposits according to guidelines; ensure adequate cash on hand.
• Verify shipments, resolve discrepancies, conduct merchandise counts, and communicate issues to the District Manager.
• Process defectives/recalls and stock pulls accurately; label boxes with packing lists.
• Maintain awareness of associate and guest safety; address potentially hazardous situations and report injuries promptly.
• Maintain store records/files; ensure manuals are up to date; form professional partnerships with appropriate military personnel for stores on military bases where applicable.
• Adhere to Game Stop policies and procedures and the Code of Standards, Ethics & Conduct.

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years of age.
• High school diploma or equivalent required; associate’s or accredited bachelor’s degree in business, marketing, merchandising, or related field preferred.
• At least 1 year of retail management experience required.
• At least 3 years of retail sales, guest service, and/or management/leadership experience preferred.
• Video game knowledge preferred.
• Key job skills include: strong communication, leadership, problem solving, POS operation, and basic math.

Full-time store positions at Game Stop are eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. Positions may also be eligible for a bonus and/or other incentives.

$19.73 - $27.73