Store Manager, Customer Service Rep

At Game Stop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible.

Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

SUMMARY  The Store Manager is responsible for all facets of store operations and directly influences the  performance of everyone who interacts with guests. Using elements of Game Stop's buy, sell,  trade, and reservation business model, the Circle of Life, the Store Manager develops and  promotes a sales culture by creating individualized and complete solutions for every guest, and  providing outstanding guest service experiences through professional conduct and shared  passion for gaming, and supporting the overall store environment to meet/exceed sales and  profit.

In addition to ensuring that products are easy to see and buy, building sales by sharing  product and gaming knowledge with guests, providing a clean, organized environment in which  to shop, and growing guest loyalty and repeat business, this position supervises a retail staff  which may vary based upon store size, location(s), and expected sales volume.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES  
• The Store Manager will manage and lead in a multiunit capacity.  
• Provide and model best-in-class guest service: promptly greet guests; respond to guest  questions/concerns quickly, effectively, and courteously; assist guests with meeting their  video gaming needs; inform guests of special promotions; recommend additional items  as appropriate; apply all selling behaviors during every transaction and thank every  guest for shopping at Game Stop; prioritize guests over tasks and demonstrate that  commitment by circulating throughout the store.

• Support the total shopping environment, including visual and operational elements,  current sales initiatives, and the guest relationships that lead to sales and repeat  business.  
• Promptly and accurately process guest purchases/return transactions using Point‐of‐  Sale (POS) computer system via PC keyboard, including making correct change, placing  merchandise in a bag, providing a receipt, and ensuring top notch guest service.  
• Respond to guest comments or questions in person or on the phone; answer phone calls  promptly, courteously, and professionally, using the phone greeting provided by  Game Stop.  
• Promote Game Stop’s unique guest benefits, e.g., new title reservations program, trade-in  program, and Pro Rewards guest loyalty program.  
• Recruit, interview, hire, assess, develop, and retain high-performing associates.  
• Ensure associates have completed their onboarding, job training, and compliance  training PRIOR to opening or closing a shift on their own. Associates should know all  aspects of their jobs, including all company/store policies, inventory control and loss  prevention practices including scam awareness, safety best practices, financial protocol,  and ethical responsibilities.  
• Communicate regularly with store associates and District Manager to ensure that all  Game Stop store initiatives are implemented according to plan. Set guest service  expectations for store associates and train store associates in all aspects of their job  responsibilities, including company/store policies, procedures, practices, and guidelines.  Supervise and delegate tasks to Sales Associates, Retail Keyholders, and Assistant Store  Managers.  
• Schedule store associates ensuring that the scheduling guidelines are followed, and all  breaks and meals are accounted for as required. Supervise staffing levels to achieve  optimum guest service at all times and ensure that best-in-class guest service is  consistently provided.  
• Approve payroll, enter paid…