Field Business Consultant

Description

Tommy’s is looking for a Field Business Consultant to guide and coach our franchise stores to operational success. An FBC will help identify, cultivate, manage, and track new opportunities for Franchise growth and expansion. In addition, an FBC supports our Franchisees by aiding in training, site, and technical support, and assuring that consistency and compliance are achieved in our operations.

• Base pay and eligibility for annual profit-sharing bonus
• Full insurance package including Health, Dental, Vision, Life, Disability, Employee Assistance
• Dependent Care FSA with on-site Daycare options
• 401k match and complimentary financial planning services
• Paid time off and paid holidays
• Opportunity for continued education and tuition assistance
• Valuable learning and development program
• Significant ability to grow internally for motivated and strong performing team members
• Fun, energetic, family-oriented work culture with an emphasis on team member morale
• Growing nationwide brand / presence

• Serve as the first point of contact to franchise partners and their teams, both on-site and in-office, to cultivate the Tommy’s Express “We Own It” Culture and drive improved financial success.
• Communicate with Franchise Partners with the priority of increasing their overall store performance, including goal setting, operations, sales and marketing, compliance, and learning and development.
• Identify, analyze, cultivate, develop and manage operational and business opportunities with Franchise Partners.
• On-Site responsibilities include the following:
  Execute new site openings ensuring company standards are being followed and stores launch well. Prior to opening, provide soft opening training to teams, preparing them to execute Free Wash Weekend. Ensure operations teams are implementing guerrilla marketing, including ‘coming soon’ and ‘now open’ street cards. Attend Free Wash Weekend, assisting where needed, to provide support and additional training as needed.
  
  Track progress week by week for the first 30 days to ensure minimum wash count expectations are met.
• Travel to assigned locations to perform in-person, quarterly site consultations to assess in areas including overall wash operations, site aesthetics, sales and marketing, and financial performance. Coach and support franchise stores by assessing and evaluating store performance, assisting with goal setting, providing compliance guidance and facilitating learning and development.
• Evaluate struggling location needs and develop an intervention plan. Spend time onsite during intervention, coaching site lead, regional and/or franchise partner on how to execute and establish better site operations.
• Assist Regional Director with site conversions, including executing free wash weekend and holding team accountable on established marketing plans.

• Schedule weekly calls for the first 26 weeks of a new site opening
• Proactively monitor KPIs on what is deemed a successful soft opening and make adjustments to marketing plays as needed. Review 5 C’s
• Schedule monthly call cadence after the first 6 months of a new site opening
• Review the 5 C’s with Franchise Partner and on-site contacts
• Analyze financial data in order to meet and exceed annual operational and financial targets and P&L growth of existing operations
• Review KPI’s, membership goals, revenue, and site compliance
• Collaborate with Franchise Partner and Marketing Consultant to review and execute resources available to them within sales and marketing for a more in-depth, localized strategy
• Continue to prioritize overall store performance including goal setting, sales and marketing, compliance, and learning and development

• Advanced degree or equivalent formal training/certifications and experience required
• 5+ years of related business experience
• Experience in multi-unit business development or franchise experience preferred
• Technologically and mechanically minded, experience in manufacturing or technology company a plus
• Exceptional communication skills and ability to influence and persuade a wide spectrum of Partners with…