Client Account Manager for UDOT & UTA

Client Account Manager for UDOT & UTA

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Base pay range: $/yr – $/yr.

At Jacobs, we’re challenging today to reinvent tomorrow by solving the world’s most critical problems for thriving cities, resilient environments, mission‑critical outcomes, operational advancement, scientific discovery and cutting‑edge manufacturing, turning abstract ideas into realities that transform the world for good. Your impact:
As our Client Account Manager for the Utah Department of Transportation (UDOT) and Utah Transit Authority (UTA), you will impact strategic business relationships to assure Jacobs has sustained client relationships to achieve client satisfaction and fully leverage relationships to benefit the clients and the firm. You will also make certain Jacobs has a thorough understanding of the client’s needs and is seen as their best advocate for accomplishing their goals.

In this role, you will lead the UDOT and UTA Accounts, collaborate with and lead our delivery teams to sustain existing workload, grow our pipeline, and lead strategy development for transformational contracts. Collaboration with diverse internal teams—sales staff, operations, market solutions technologists, legal, and contracting—is essential.

• Serve as the point of contact for UDOT and UTA client service activities and develop strategies to grow the transportation practice within these accounts.
• Work with the Transportation Market Growth Director to align transportation strategy within the broader transportation portfolio.
• Identify, charter, and lead client service teams comprised of multi‑disciplinary project managers and regional practice leaders around a common vision of success.
• Facilitate deep, personal, valuable client relationships between Jacobs personnel and client personnel (management, technical, functional, delivery) to weave a fabric of broad‑based relationships between our firm and the clients.
• Advocate on the client's behalf by actively engaging the firm to address client needs and recommend strategic actions to optimize our business development investment and market share growth.
• Identify higher levels of client engagement for executive sponsors.
• Secure management commitment and influence/attract key staff.
• Work with Jacobs transportation leaders to develop strategies for key hiring on strategic pursuits, identifying key project pursuits, team growth, office growth, profitability, employee development, and employee satisfaction.
• Actively engage with project and sales teams to influence pursuit teams on sales process discipline, win strategy and proposal development, interviews, and presentations.
• Coordinate and facilitate the Jacobs Sales process, including Go/No Go decisions, and help develop required sales costs aligned with opportunity potential and return on investment objectives.
• Participate in industry organizations and community engagement, and lead efforts to get local staff out into the community to build relationships and enhance our brand.
• Identify new business opportunities within UDOT and UTA and the transportation sector.
• Stay informed about industry trends, funding opportunities, and regulatory changes.

• Bachelor’s degree in civil engineering, engineering, or related fields, or equivalent related work experience.
• 15+ years of transportation infrastructure engineering experience with bridge/structural, highway, roads, traffic engineering, or as a transportation planner.
• Previous transportation infrastructure design experience or deep knowledge as a planner to be able to understand and have credibility when talking with UDOT and UTA Design Engineers.
• Proven leadership in transportation project delivery, including roles as Senior Seller/Doer, Project Manager, Design Manager, or Operations lead.
• High‑level existing contacts and strong relationships with UDOT and UTA, and a successful record of winning work there.
• Sales knowledge on how to identify contracts well in advance, respond to RFPs/solicitations, interview, and win new work.
• Ability to collaborate with diverse internal teams, including sales staff, operations teams,…