More jobs:
IT Operations Lead
Job in
Hoffman Estates, Cook County, Illinois, 60169, USA
Listed on 2026-03-05
Listing for:
CFS
Full Time
position Listed on 2026-03-05
Job specializations:
-
IT/Tech
Systems Administrator, IT Support
Job Description & How to Apply Below
IT Operations Lead
* NO SPONSORSHIP*
Title: IT Operations Lead
Compensation: $90,000 – $110,000
Bonus:
Discretionary
Work Environment:
Hybrid
Office
Location:
Chicago
Benefits: M/D/V, 401K + PTO
IT Operations Lead
Key Responsibilities:
- Lead and manage Help Desk & Desktop Support teams across multiple locations
- Serve as escalation point for complex issues (desktops, laptops, mobiles, printers, networking, enterprise apps)
- Oversee ticket management, SLAs, asset management, and service delivery improvements
- Manage user onboarding/offboarding, access provisioning, and hardware/software setup
- Administer local/cloud infrastructure (servers, VMs, networking) as needed
- Develop SOPs, knowledge base articles, and drive process improvements
- Coordinate with vendors for procurement, licensing, and deployment
- Support IT needs for events, meetings, and trade shows (setup & onsite support)
- Analyze recurring issues and implement technical/process enhancements
- Ensure compliance with IT security policies and data protection standards
IT Operations Lead
Required Qualifications:
- Bachelor’s degree in IT, Computer Science, or related field
- 3+ years in Helpdesk/Desktop Support or IT Operations
- 2+ years leading/supervising IT support teams
- Hands-on experience with:
- Windows OS, Microsoft 365, Active Directory
- Ticketing systems, imaging tools, remote support tools
- Basic networking, server/VM management, security practices
- Strong problem-solving, communication, and leadership skills
- Certifications (A+, Network+, MCSA/MCSE, ITIL, etc.) strongly preferred
Build a rewarding long-term career with us at CFS—when we knock, doors open.
Apply now!
CFS Technology is a Chicagoland based, IT dedicated search practice. We provide technology specialists on a temporary and permanent basis across a broad range of industries. We work closely with our clients to better understand their specific needs, which ensures that each placement we do is the absolute best.
#INFEB
2026
#ZRCFSTECH
#LI-AC7
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