Director of Platform Operations

Director of Platform Operations

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About   is on a mission to reimagine the future of naming. We've built a powerful domain marketplace and branding platform. But we’re not here to do more of the same—we’re building a platform from the ground up, powered by AI, brand-first thinking, and a deep understanding of what founders and domain investors actually need to power their business.

• Oversee Daily Marketplace Operations. Lead the execution of core operational functions—support, fulfillment, payouts, fraud controls, and marketplace integrity.
• Manage and Optimize Support Systems. Own helpdesk tools, ticket workflows, and customer service processes to ensure quick, high-quality resolutions at scale.
• Coordinate Digital Product Delivery. Ensure purchased domains and other products are delivered to customers smoothly, reliably, and on time.
• Collaborate with Product & Engineering. Work closely with core and growth product teams to identify pain points, recommend operational improvements, and help roll out new tools or processes.
• Monitor Risk, Fraud, and Compliance. Maintain systems for fraud detection, transaction integrity, and account security—balancing growth with trust and safety.

• Experience with selling products or software directly to customers online.
• 7–12 years of experience in operations, including 3+ years in a senior-level or team lead capacity.
• Background in SaaS, digital marketplaces, or high-volume transactional platforms.
• Proven success managing cross-functional ops—especially with product, engineering, and support.
• Excellent judgment in fast-paced, high-stakes operational decisions.
• Familiarity with tools like Intercom, Stripe, Click Up, or equivalent systems.
• Analytical mindset with comfort in process design, automation, and continuous improvement.

• Experience managing digital goods fulfillment.
• Operational background in high-trust environments with fraud or risk components.
• Prior exposure to marketplaces or fintech-style customer operations.

At Atom, we believe operational excellence is a competitive advantage. We’re not just building a marketplace—we’re designing a best-in-class platform that delivers speed, trust, and a standout customer experience. You’ll be joining a team that values systems thinking, innovation, and hands-on problem-solving. If you thrive in a fast-moving environment and care deeply about getting the details right, this is your opportunity to make a lasting impact.

Location:

Hoffman Estates, IL (Hybrid: 3 days in-office, 2 days remote)

• Director

• Full-time

• Engineering and Information Technology