Store Operations Analyst; Hybrid

General Summary

At Claire’s, we’re more than just earrings and accessories—we’re a global brand that sparks creativity, self‑expression, and fun for millions of customers every year. We’re looking for a Store Operations Analyst who’s as passionate about numbers as our customers are about the latest trends. From digging into sales and traffic data to creating labor models that evolve with the business, you’ll play a key role in keeping Claire’s stores running smoothly and efficiently.

You’ll partner with Field Leaders, Finance and HR to balance labor allocations with business needs, transform data into insights that drive sales, and serve as a trusted advisor for all things store labor.

The Retail Store Operations Analyst is responsible for designing and delivering accurate, forward‑looking labor forecasts that empower field teams to optimize staffing in alignment with sales, traffic, and customer experience goals. This role ensures labor is allocated at the right time and place to maximize sales, performance, and service standards, while balancing efficiency and cost discipline.

• Forecasting & Allocation
  • Generate and communicate weekly store labor allocations, aligning hours with traffic patterns, conversion targets, and sales plans.
  • Continuously refine forecasting models across seasons and regions (U.S. & Canada) to ensure precision and agility.
  • Partner with HR and Field Leaders to ensure local labor laws and regulations are considered in week‑to‑week labor planning.
  • Collaborate with Finance and Planning to translate annual/monthly sales targets into store‑level targets and sales expectations.
• Analytics & Insights
  • Analyze labor and store performance data (e.g., sales per labor hour, conversion, piercing penetration) to identify trends and opportunities.
  • Translate data into actionable insights and recommendations for field leaders and senior leadership.
• Operational Support
  • Partner with Store Operations, Finance, HR, and field teams to optimize labor efficiency while protecting customer experience.
  • Support system integrations and enhancements (e.g., traffic‑based scheduling, task management platforms like Work Jam, Shopper Trak).
  • Build and deliver field‑ready reporting, tools, and training to enable store leaders to manage labor effectively.
• Incentive & Bonus Administration
  • Maintain and update bonus tracking dashboards to provide Field Leaders with visibility to payouts and goal achievements.
  • Monitor and audit employee eligibility in partnership with Traffic & Conversions Specialist to ensure accurate and compliant bonus distributions.
• Future Retail Enablement
  • Play a lead role in evolving labor management from static scheduling to dynamic, customer‑driven deployment.
  • Support special projects and rollouts that enhance operational rhythm, workforce enablement, and customer satisfaction.

• Makes daily operational and tactical decisions that directly impact store labor deployment and performance.
• Provides data‑driven recommendations influencing strategic labor planning across the fleet.

• Internal:
  Regular collaboration with Retail Operations, Finance, HR, Planning, and field leadership across districts, regions, and corporate functions.
• External:
  Engagement with system vendors, consultants, and analytics partners (~20%).

• Bachelor’s degree in Business, Finance, Operations, Analytics, or related field (required).
• 3‑5 years of retail experience, preferably in planning, finance, or workforce management.
• Advanced Excel and reporting expertise; comfortable with large data sets and forecasting models. Proficiency in SQL or other data analysis tools.
• Strong analytical and problem‑solving skills; ability to interpret data and make actionable recommendations.
• Experience with workforce management systems, labor scheduling software, or BI tools (Tableau, Power BI) preferred.
• Organized, detail‑oriented, and able to manage multiple priorities in a fast‑paced environment.
• Strong oral and written communication skills, with ability to influence across all levels.
• Self‑motivated, innovative, and proactive problem solver.

This role will be…