Client Success Coordinator

$50,000 – $58,000 annually + Benefits, PTO, 401k, onsite gym

Join our innovative team as an Client Success Coordinator in the rapidly growing sustainable packaging industry. We are at the forefront of eco-friendly packaging solutions, helping businesses across various sectors reduce their environmental impact while meeting their packaging needs. As our Account Manager, you will play a critical role in delivering exceptional customer service, building lasting relationships, and driving success for both our company and our clients.

In this role, you will oversee a portfolio of key accounts, ensuring their ongoing satisfaction and success with our sustainable packaging products. You’ll work closely with internal teams to provide customized solutions, address customer concerns, and anticipate future needs. Your ability to proactively manage client relationships and deliver outstanding service will be essential to fostering long-term partnerships and driving business growth.

• Manage customer accounts by processing and tracking purchase orders from entry through delivery
• Serve as the first point of contact for customer questions, changes, or escalations, ensuring issues are resolved quickly and professionally
• Monitor inventory availability and coordinate with supply chain to confirm product readiness
• Work closely with production and quality teams to ensure customer requirements and specifications are met
• Create order acknowledgments, shipping documents, and customer reports
• Analyze customer order patterns to anticipate demand and proactively communicate lead times or alternatives
• Generate account activity reports, perform data analysis using Excel and provide insights to sales and leadership
• Assist account managers with quotes, proposals, and contract-related tasks
• Support continuous improvement initiatives by identifying recurring issues and suggesting process enhancements

• 6 months to 1 year of experience in a customer service or account support role within manufacturing or distribution
• Proficiency in Microsoft Excel, including VLOOKUPs and pivot tables
• Strong organizational skills with the ability to manage multiple priorities
• Excellent verbal and written communication skills
• Ability to problem-solve, think proactively, and maintain attention to detail in a fast-paced environment