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IT Support Technical Support

On-Site 2nd Line Service Desk Engineer

Job in Hoddesdon, Hertfordshire, EN11, England, UK
Listing for: Nexum
Full Time position
Listed on 2026-01-16
Job specializations:
  • IT/Tech
    IT Support, Technical Support
Job Description & How to Apply Below
A reputable IT service provider is seeking a Level 2 Service Desk Analyst to join their team in Hoddesdon, UK. The successful candidate will be responsible for owning and resolving L1 and L2 tickets efficiently, troubleshooting various issues, and supporting ad-hoc IT requests. Strong ITIL knowledge and ticket handling experience are essential.

This role offers the chance to work collaboratively within a supportive IT team while ensuring high standards of service management.
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