Delivery Manager, Global Marketing Services

Position: Performance Delivery Manager, Global Marketing Services
* Be the focal point of operations between Marketing retained activities in countries, Partner activities, and directions of the Product org
* Be the custodian of end to end process operations and delivery for each BU/Country and Product
* Ensure continuous improvement in day-to-day operations as well as process improvements projects delivery
* Ensure Process SLA and Business KPIs delivery and improvement
* Accountable for executing a robust and fully functioning governance model
** Position Responsibilities (Expected Work)
*** Orchestrating continuous co-ordination between stakeholders for all operations. Help resolve any escalations/ communication-gap through process interventions.
* Drive KPIs and SLA measures defined by Product Owners and evaluate for any additions/ changes with changing business requirements
* Drive operations to ensure processes are aligned to Unilever ways of working and that KPIs (Service levels, cost savings, etc), SLAs (timeliness, accuracy), and Control targets are met.
* Accountable for a robust and fully functioning governance model - Transactional Alignment, Continuous Improvement, Monthly & Quarterly Performance Review meetings with the MCO and Partner.
* Closely work with Product Owners to ensure process designs are in sync with BU requirements and global designs.
* Ensure alignment & implementation of global process designs by acting as local Product Expertise for One or more Products
* Drive Continuous Improvement and break-through changes in operations along with Product Owners and Continuous Delivery & Analytics teams.
* Drive risk management of new processes being outsourced, put in place mitigation plans and requisite controls.
* Develop robust and effective BCPs.
* Work closely with the Analytics team to get visibility of performance to drive insights into action
* Drive benchmarking and cross-pollination across hubs.
* Represent BU/country requirements in process design, provide feedback on designed processes to Product Owners
** Scope
* * This position will be responsible for Performance Delivery and Transformation execution, supporting select Business Units across a key geographical region (Americas / Europe & Middle East / Asia & Africa) engaging with key senior stakeholders both in countries and within the GBS communities.

** Skills & Competencies
*** Constantly looks for ways to serve our customers and consumers better
* Passion for high performance
* High standards and accountability for self and others (peers, leaders and external stakeholders)
* Ability to build and manage strong relationships at all levels: flexing their style to adapt to changing situations
* Partner management, governance and collaborative problem solving
* Strong communicator with excellent presentation and influencing skills
** Key Experiences &

Qualifications:

** Must Have
* Business acumen and customer centric mindset
* Demonstrable Agile mindset and capabilities
* Relentless driver of improvement (relevant to service performance & process simplification)
* Holding people accountable (peers, leaders and external stakeholders) and strong personal accountability for delivery
** Desirable
* ** Successful history of Business Partnering within or to a Country/Function.
* Demonstrable capabilities in creating and managing strong senior relationships, including excellent presentation, influencing and communication skills
* Project management experience
** Key Interfaces:
*** BU and in-country Operations teams
* Global Marketing Services Product Owners
* Our Partners Operational and occasionally Executive leadership
* Local and Global Performance Delivery Team
* Procurement, HR and Finance Business partners (as applicable)
** ABOUT UNILEVER:
** Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes;

use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and…