Manager, Billing Operations - Reporting & Oversight

Manager, Billing Operations - Reporting & Oversight

Join Walmart Connect as a Manager overseeing end‑to‑end reporting and analytics for the Revenue Cycle Management (RCM) team. This role ensures accuracy, transparency, and insight‑driven decision‑making through structured reporting frameworks, KPI tracking, and performance analysis. You will serve as a strategic partner and data liaison across teams, supporting finance & operations with technology, insights, and governance frameworks to empower leaders to make data‑driven decisions and proactively manage risks across the revenue lifecycle.

• Lead the end‑to‑end reporting process for the RCM function, from data extraction and transformation to visualization and delivery.
• Build and maintain dashboards, scorecards, and reports that provide visibility into monthly KPIs such as billing accuracy, dispute trends, collections performance, and revenue variance.
• Partner with Finance to support month‑end close, revenue recognition, and variance analysis activities, driving all month‑end financial supporting documents.
• Deliver actionable insights that inform business decisions, process improvements, and resource prioritization.
• Ensure accurate reconciliation between billable revenue and recognized revenue, escalating material discrepancies to Finance.
• Monitor adherence to SLAs and operational KPIs across functional teams (Contract Management, Invoicing & Dispute Resolution, Collections).
• Serve as the RCM liaison for internal and external audit inquiries, ensuring timely and accurate responses.
• Collaborate with internal audit to identify and address gaps and risks in existing processes.
• Ensure billing processes comply with established billing and revenue policies through monthly reporting and analysis.
• Identify policy or control gaps, recommend improvements, and drive updates as business models evolve.
• Partner with the Contract & Policy Management team to keep policies current, enforceable, and aligned with operational realities.
• Support SOX compliance, internal control testing, and audit preparedness across all revenue cycle functions.
• Establish governance frameworks and control mechanisms for key RCM processes to ensure accuracy, compliance, and transparency.
• Provide leadership with a holistic view of revenue cycle performance and control health through executive‑level reporting.
• Partner cross‑functionally to define ownership, accountability, and escalation paths for recurring operational issues.
• Analyze trends in disputes, variances, and audit findings to recommend systemic process or policy enhancements.

• Master’s or Bachelor’s degree in business, finance, accounting, or data analytics related areas.
• 5+ years of experience in billing functions or accounting.
• Proven experience in system automation, data analysis, and business intelligence tools (Tableau, Power BI, SQL).
• Experience with ERP or billing systems; strong data reconciliation and variance analysis skills.
• Strong understanding of audit and control frameworks (SOX, internal control testing, compliance reviews).
• Strong ability to execute, measure results, and demonstrate progress in a dynamic environment with competing priorities.
• Ability to collaborate with cross‑functional teams such as Product, Engineering, Finance and Legal to define tool, dashboard, and data access requirements.
• Ability to earn trust across Walmart Enterprise.

Walmart offers competitive pay, performance‑based bonuses, and a comprehensive benefits package including medical, vision and dental coverage; 401(k) with company match; stock purchase plan; paid time off (PTO, sick leave, parental leave, family care leave, bereavement, jury duty, voting); short‑term and long‑term disability; company‑paid life insurance;
Military Leave Pay; adoption and surrogacy expense reimbursement; and more. Additional benefits may vary by job classification and length of employment. For full details, see One.

Walmart
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Hoboken, New Jersey – Annual salary range: $96,000 – $186,000. Contract compensation may include performance bonuses and stock options. The role is also available in San Bruno, California with a range of $104,000 – $202,000. Referrals increase your chances of interviewing at Walmart Connect by 2x.

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and enforce a zero‑tolerance policy regarding the use of illegal drugs and alcohol on the job.